Chris F. Email & Phone Number

Hamilton, Ohio, United States

Accountabilities:• Responsible for planning, organizing, executing, and managing technical projects within IT.• Maintain an in-depth knowledge and understanding of solutions, applications, and services.• Demonstrated Problem- Solving and solution development skills and the ability to explain problems and propose solutions to both technical and non-technical clients. • Take technical lead in designing solutions to fit in existing structure, goals, and strategy. • Act as the business partner, talk to our organizations when buying/implementing new solution and make review of the solution fit in existing Dover IT/OPW structure. • Participate and work with identifying improvements of existing solutions together with business. Handling documentation covering existing solutions from a technical perspective. • Work close with Dover IT and other 3rd party suppliers. Responsibilities:• Planning, organizing, executing, and managing technical IT projects within scope. • Work with specifications/requirements and get involved in early stage. E.g., reviews and to be involved in pre studies. Assist other functions in the business concerning new digital functionalities and to make sure they fit in existing IT environment of OPW. • Participate with and drive value stream initiatives to collect requirements from the business• Plan and support the development of new and existing solutions / platforms. • Support with Driving Changes in Processes and Systems • Ensure successful business implementation of features developed • Follow up on the business impact of new developments using relevant KPIs • Plan and support Deployment/Rollout and testing activities

Downers Grove, Illinois, United States

• Managed IT projects under multiple major active programs targeting all Dover and operating company sites globally, focused on IT infrastructure and network security, with high visibility from IT executive leadership requiring detailed weekly and monthly KPI tracking and milestone reporting.• Ensured project success, service adoption, and SLA adherence by strengthening and maintaining collaboration between various Dover IT teams, Dover operating company leaders, individual site IT and smart hands resources, and third-party service providers and vendors.• Coordinated on-site surveys with regional dispatch partners and site personal globally to capture network infrastructure details and document rack diagrams in the NetBox tool.• Managed rollout of the Skybox application and related adoption of vendor-managed service for network edge security monitoring.• Partnered with IT leadership to develop multiple network security site classifications based on site functions and a related project for in-depth network analysis and remediation to harden site edge security.• Took over an active program to deploy and rollout a new global standard Cisco VoIP telecom solution, requiring close collaboration between IT leadership, site contacts, third-party vendors, and telecom carriers to ensure seamless end user transfer and no loss in functionality.• Collaborated with project managers and senior management to improve or create new project status and timeline templates and overhaul the monthly project review to align with business goals and meet the evolving needs of executive leadership.

Oakbrook Terrace, Il

• Contract position with Resource 1 from March 2017 to December 2017. Fulltime direct PSG employee January 2018 to June 2020.• Engaged with IT team members at PSG sites globally and partnered with business leadership at PSG and Dover corporate to develop and manage projects related to IT infrastructure initiatives to improve systems integration and better serve customers.• Facilitated complex cross-functional discussions on project-related efforts with various IT teams within PSG, the Dover Fluids segment, third party vendors, and Dover Corporate IT to ensure successful project completion and ongoing operations.• Projects led within PSG include Cisco AnyConnect VPN standardization, ShoreTel and eBusiness server moves to Dover managed datacenters, AD domain migration, and CommVault backup and disaster recovery refresh.• Acted as PSG lead on Dover Corporate led projects, including cyber security tool compliance, site server to Rackspace datacenter migration, Silver Peak SD WAN rollout, Dover global service desk and end user support service adoption.• Drove service adoption of PSG IT systems and security initiatives, such as: ServiceNow ticket queue monitoring and escalation assistance, IT application access termination timeliness.

Des Plaines, Il

• Tracked and documented PMO projects, and confirmed phase gate approval from a release and deployment management perspective following ITIL methodology• Recorded and escalated deviations, risks, and issues related to processes and new or changed services, and facilitated action as needed to improve tools, meet the needs of the customer, and align with business strategy from both continual service improvement and service transition perspectives• Ensured that the project-related operations and maintenance costs were reviewed upon project prioritization by the business, and properly documented in SharePoint for inclusion in annual operations plans• Oversaw implementation of project- and non-project related infrastructure requests through Remedy by coordinating with customer and vendor resources to ensure request fulfillment, adherence to change management procedures, and SLA compliance• Used Excel to calculate figures from various sources and data extracts to report regular metrics and KPIs related to SOP compliance, infrastructure request implementation cycle times, and frequency of tool and vendor related issues for review by business leadership• Led testing of a new SOP for server security patching by coordinating review of patches identified in Foundstone reports with server and application owners, scheduling of patching activities in BMC Remedy, and documenting evidence necessary for audit

Lincolnshire, Il

• Managed store specific technology needs for new and remodel sites selected to receive modern equipment and design as part of the Well Experience Project• Maintained schedules and task plans in Excel and QPM ProTrack for utilization by corporate IT personnel and program management, field technicians and depot managers, and third-party vendor personnel• Ensured equipment was properly identified, kitted, and shipped by working with the Strategic Sourcing and Staging teams• Designed and executed individual store surveys to determine the extent of IT equipment currently installed in targeted stores • Communicated daily with third-party management to validate the progress of technicians daily work, and report on any scheduling conflicts, risks, or delays to Walgreens management• Created and maintained store specific work tasks on a web-based system utilized by on-site technicians

Chicago, Il

• Implemented installation of company certified software internationally• Facilitated an application virtualization project by conducting testing and company-wide distributions• Used LANDesk to schedule installations and run reports on installed software• Managed lab requests for software testing, re-imaging computers and installing software as necessary• Communicated with software packagers, applications owners, and individual partners to complete installations and software certification in a timely manner with no impact to productivity

Chicago, Il

• Supported sales representatives making outbound calls to ensure that customers migrated smoothly to the new IntelliConnect research platform, and were comfortable with its features• Answered phone, email, and webform questions from customers nationwide on the use and functionality of the site• Complied with company standards for email and phone correspondence and responded to customers in a timely manner

Chicago, Il

• Acted as an intermediary between underwriters and agents in processing policies, amending policy terms, conditions, and limits, handling audit disputes, and retrieving subjectivities• Trained three employees in various office tasks and created a reference and training manual adopted by both the casualty and transportation teams• Managed expense reports and prepared travel arrangements for executives• Prepared state tax documents for the company’s tax filers; created and sent invoices to agents• Submitted applications and risk information to carriers and produced coverage quotes for agents

Chicago, Il

• Worked as part of an office team of casualty insurance brokers, and provided customer service to over 40 agencies nationwide• Maintained and produced both hard copy and electronic files for over 3000 casualty accounts• Updated and retrieved policy information utilizing the company’s database• Worked with underwriters to obtain loss history reports for our brokers and agents