Chris Franceschini Email & Phone Number

Oakland, California, United States

IT Manager for a group of affiliated companies in the San Francisco Bay Area.

Oakland, California

IT Manager for multiple affiliated companies in the Construction and Civil Engineering sector.

Lumberton, Nj

Small/Medium business MSP with focus on servers, networks, end-user support, telephone systems, software troubleshooting, system maintenance, and general technology support.

Dublin, California

Oakland, Ca

Driver rating: 4.95 over 2600 rated trips. Uber Gold Plus Driver certification. Member of Driver Insight Group and Product Beta Test Panel.

End-user support for 600+ employees in San Francisco metro area concentrating primarily in OS X and Windows 7 desktop support, VOIP, AV systems, networking, and facilities.

Senior Level 2/3 end-user support and incident remediation with heavy focus on customer service and technical support.Provided extensive support to all North American offices for Mac OS X, Windows XP, Windows 7, and related software.Experience with FileWave, Zenworks and Altiris software and policy management systems.Provided support for both Domino and Exchange mail systems.Also supported media and advertising industry applications such as MediaTools, Spectra OX, PointLogic, and in-house applications.Assisted in training other team members on latest software and troubleshooting techniques.Worked on numerous software and hardware deployments, as well as internal beta testing of new software releases prior to system-wide launch.

Nj/Ny/Pa

Multi-faceted IT experience ranging from simple machine repair and maintenance to software provisioning and advanced-level troubleshooting. I have extensive knowledge of Adobe Creative Suite, Lotus Notes, Mac OS X and WIndows XP.

Princeton, Nj

Participated in the development of a centrally-managed Macintosh environment using Active Directory.Imaged machines using DiskUtility, Casper, and Norton Ghost.Provided end-user software support for Macs and PCs for Faculty and Staff.Helped develop strategies for managing deployment of software updates and installs in a network based setting. Produced documentation for how to perform a variety of imaging and initial setup tasks. Performed extensive software tests and documented potential bug fixes for a variety of software.

Bridgewater, Nj

Performed custom installations of Mac OS X as per the customer's needs.Imaged machines using DiskUtility and target-disk mode.Utilized Disk Warrior and Drive Genius to perform maintenance and diagnostics, as well as aiding in the transfer of data from PCs to Macs.Completed repairs of file system permissions and ensured that all software was working properly.Assisted in the completion of hardware and software upgrades and repairs of customer machines.Informed customers of the advantages of the Macintosh computer. Provided top-notch customer service to each and every customer.

New Brunswick, Nj

Performed Faculty/Staff system deployment, maintenance and repair of Dell and Apple computers.Developed new security paradigms as well as software/hardware repair and maintenance procedures.Performed system-wide upgrades via server imaging and direct installations.Researched hardware and software issues and created a personal database of potential solutions to common problems. Utilized Symantec Ghost for local imaging and a variety of software tools to maintain the machines including: DBAN, Spybot Search and Destroy, TrendMicro antivirus, Novell Client, CCleaner and Virex.

Pensacola, Fl

Participated in basic naval evolutions at Great Lakes Training Centre.Assisted in the rebuilding of NAS Pensacola following Hurricane Ivan.Handled telephone service requests and database entry.Managed material/supply control and logistics.