Chris Gardiner Email and Phone Number

BHP Billiton – Facilities Management / Contract ManagementRole OutlineAs System Infrastructure Co-Ordinator I have successfully developed, directed and managed security access for the BHP Billiton building in Brookfield Place, Meeting room and Front of house managementKey responsibilities include (but are not restricted to):• Maintain and monitoring CCTV and presenting anomalies to Line Managers• Implementation of the building Security System from inception (CARDAX)• Process owner for Building Access across Perth CBD real estate portfolio. Manage, maintain and allocate building access via dedicated systems. Follow guidelines and expectations set out by the business to maintain security standards across multiple sites. • Process owner for BHP Billiton Brookfield Place Building Induction, responsible for development and delivery of building inductions to comply with FM standards of safety and security. Oversee team delivering induction and maintain focus on providing outstanding customer experience and welcoming first impression to BHP Billiton Perth. • Development & implementation of Facilities Management key policies and procedures• Development & coordination of on-going in house-reporting• Continued to improve security within the business through the Cardax, SureSite and Visitor Management systems• Front of house management including recruitment, induction, rostering, training, hands on approach, supervisory role in customer service• Meeting Room and Infrastructure Zone Management and co-ordinationKey Operational Skills and Achievements I have:• developed and implemented a clear definition of reporting• developed standard operating procedures to ensure continuity throughout the business• implemented reporting templates utilised by all departments within the facilities management department• implemented and managed the on-going Drug and Alcohol testing and reporting procedures to management and the organisation

As National Key Account Manager I have successfully developed, directed and manage all sales business strategies and activities of the organisation. I have achieved significantly increased sales as well as met and exceeded profit targets through Key Accounts. My key responsibilities include:• Development & implementation of channel-specific sales development strategies• Development of new businesses & strategic alliances in each channel• Development & coordination of channel-specific promotional activity plans• Provide key account management to selected key accounts• Annual development and mangement of operational budgetsKey Operational Skills and Achievements I have:• developed and implemented a clear definition of channel needs & standards for Brownes Foods Operations• developed standard operating procedures (guide) to selling & best practice execution for each channel for sales personnel• implemented annual sales development growth strategies by channels • implement and manage the ongoing communication to mangement and the organisaion on updates on channel growth, market share & promotional effectiveness • developed and manage the channel classification manual and processes• developed the guidelines on the feasibility of channel or outlet specific promotions• expectations to management and sales team• implemented channels to collect and diseminate information of competitor activities within channels • developed a positive sales culture with motivation and regular training opportunites for my team • developed guidelines on negotiating and drafting a fixed term trading/business development agreement with customers. • succesfully managed all aspects of Customer Relationship Management • managed a specified group of key customers within route sales with outstanding results.• Lead and overseen the development of new accounts

Key Operational Skills and Achievements At BP Australia I: • Implemented and developed, at the local level, the national trading strategy, in the form of the category plans, and assist the market in interpreting and implementing the tactics at a Market level, always through the eyes of the customer.• was seen as the centre of expertise for trading, merchandising and equipment issues for the market, resolving local issues or escalating to either the Trading or Space Planning Team as appropriate.• developed strategies to enhance the outcomes of weekly sales performance meetings as well as provide insights to the Trading Team.• trained and develop merchandising standards in store, with store team, supporting the Area Managers to deliver excellent standards that exceeded the customer’s expectations.• took a pivotal role in developing and delivering of site specific action plans, to ensure Store Managers and teams were fully aware and optimised stock availability and stock weights whilst minimising shrink and distress.• developed and maintained excellent operational relationships with suppliers on a local level to ensure that business as usual performance is optimised and exceptional circumstances can be resolved with their support quickly and effectively, minimising disruption to the business.• analysed, at store level, overall store performance and then build a business case for each location recommending strategies to maximise the sales potential.• Developed feedback mechanisms to ensure I was continually informed of customer trends at both a state and location level. This included new product developments that could impact sales or competitive retail advantage.• supported stores with promotional execution provided advice on strategies to resolve issues arising from stores, ensuring issues and strategies were elevated to the appropriate owners (if appropriate), whilst monitoring promotional performance.

At Nestle I:• was responsible for account management of all Petroleum, Entertainment & Pharmacy Accounts in Western Australia• processed all Promotional Rebate Claims for the accounts receivable department.• Built and maintained strong customer relationships to attain a high percentage of promotional activity.• ensured a strong managerial commitment at all times• managed the yearly budget for ‘over and above’ promotional activity throughout the portfolio of accounts.• Developed and presented PowerPoint presentations of new product launches, ensuring high buy in for total distribution throughout the account.• addressed and rectified any customer feedback regarding the account.• managed administration of retail information down the line from Territory Managers to merchandisers in the field• managed the monthly sales report to highly figure targets set each month by the Distribution Manager

As Logistics Coordinator/Retail Administrator my main role was to:• process orders generated from site level through a Logistics database (approx. 60 sites)• control stock movements from ordering via suppliers, to distribution through transport companies.• collate information for scan rebates Accounts Payable and invoicing queries• maintain Pricing Strategies for WA, SA & NT• liaise with suppliers regarding new products and upcoming promotional activities• provide staff training of the companies Logistics procedures

As Retail Senior Merchandising Officer my main role was to ensure accurate stock ordering and receipting, maintain and manage a national Product Master File, oversee shop relays, merchandising and promotion activation, control stock of up to 40 shell service stations within a multi-site franchise, organize stock layouts and planograms, set up new service stations from inception and liaise with suppliers and sales representatives with regards to stock ordering and New Lines

As Retail Administrator/Operations Manager my main role was to maintain daily fuel pricing, monitor Sales Expansion/Coach staff, action customer complaints / queries, monitor cash control & cash variances, implementation Planograms at store level, conduct site presentation reviews, action Incident reporting, conduct weekly and monthly stocktakes and investigate stock variances