Chris Gardner Email & Phone Number

Albuquerque, Nm, Us

Albuquerque, New Mexico, United States

I lead a team of collection associates in a call center. My main duties include coaching and developing my team to meet performance targets, fostering a positive work culture, and ensuring compliance with company policies. I also handle escalated consumer issues and communicate opportunities and challenges to the Leadership Team.

Albuquerque, New Mexico, United States

Supporting IT strategy and business support services by assisting with the technical, contractual, administrative, and financial aspects of assigned tasks. My responsibilities include conducting research and analysis, identifying best practices, reviewing performance requirements, applying management approaches to IT Portfolio Management, and creating operational and strategic reports.

New Mexico, United States

Demonstrated expertise by presenting case studies rooted in data analytics, effectively addressing applications and policy issues and resulting in savings exceeding tens of millions through prudent adjustments. Orchestrated in-depth analysis of data and behavioral insights, catalyzing positive changes across various facets of the business.• Employed behavior analytics to pinpoint reasons for attrition in new hires, successfully reducing attrition by 75% in the subsequent quarter.• Pioneered enhancements in tool processes, collaborating with the systems team to create a user-friendly version.• Facilitated networking and cultivated connections with internal teams and third-party vendors, delivering profound business intelligence insights.

Albuquerque, New Mexico Area

Championed the establishment of the Customer Resolution Team, delivering weekly business insights to Senior Leadership. Implemented tools for rapid insights into events affecting customers and developed a process to address recurring customer contacts.• Collaborated on the creation of coaching processes, utilizing behavioral insights to impact results and align teams with business goals.• Elevated business acumen by integrating P&L functions into team learning and leveraging data science for forecasting improvements.• Engineered a streamlined SharePoint page for Leadership, enhancing visibility into results and tracking team achievements and opportunities.

Oversaw strategies for customer retention, implemented initiatives to reduce attrition, and analyzed customer behavior data to identify opportunities for enhancing satisfaction and loyalty.• Fostered a focus on team career growth, resulting in promotions for over 90% into various career directions, including multiple leadership roles.• Constructed and guided teams through pilots and mitigations, ensuring smooth functionality in both frontline and offline processes.• Advocated for policy changes to decrease call time and transfer time, contributing to increased efficiency and effectiveness.

Albuquerque, New Mexico, United States

Implemented data-driven strategies to optimize rental processes, managed the development of efficient policies, and utilized analytics to improve customer service.• Inspired teams through various business needs, policy changes to enhance operational effectiveness, and fostered a culture of growth and success.• Improved strategic partnerships with internal teams and customers, facilitating the provision of profound business intelligence insight.

Albuquerque, New Mexico, United States

Designed data analysis to optimize sales strategies which involved overseeing the implementation of efficient store policies and leveraging customer data for targeted marketing initiatives. • Directed teams through various operational challenges by recommending process improvements based on data insights and fostering a data-driven culture.• Identified opportunities for tool process improvements, leading to the development of a user-friendly version in collaboration with the systems team.• Cultivated strategic partnerships with internal teams and customers, facilitating the provision of profound business intelligence insights.

Education record

Cinematography And Film/Video Production

Associate'S Degree, Political Science And Government

Education record