Chris Gilbert Email & Phone Number

Preston, England, Gb

Developing and coaching a growing team of Business Analysts to build capability to deliver business change. Working with Directors and other senior stakeholders to design the roadmap for change for the business and working towards delivering that change through a team of change professionals.

Southport, England, United Kingdom

Leading a team of Analysts to deliver business change from small continuous improvement initiatives through to wide ranging process redesign. Ensuring changes are delivered effectively and in line with business requirements.Working closely with senior leaders and PMO to ensure resource is allocated effectively to meet changing business needs.

Southport, Merseyside, United Kingdom

Working as part of a team to identify process improvement opportunities across the business, driving small business change and supporting strategic projects.Working closely with project managers and development team to document required changes and support the implementation of those changes.

Bolton, United Kingdom

Coordinating and Driving process improvement activity across Property Services. Helping to drive activity across 8 business areas whilst supporting with ad hoc requests for process improvement activity driven by emerging risks or opportunities.Continually striving to improve the colleague experience in the workplace. Lead the programme to install Amazon Lockers across 17 of our larger offices to contribute to the aim of making the bank a Great Place to Work.

Peripatetic

The role involves larger scale project deployments building on my previous Service Improvement experience. The premise of the role is to identify opportunities to improve the customer experience in business areas and tackle these through a variety of techniques, with the outcome being, improving the customers journey on their interaction with us.The role involves being deployed to areas and working closely with the host business and staff to ensure fit for purpose solutions are generated ina timely fashion.

• Was focussed on delivering fast paced change to the way we do business with our customers to enhance the customer experience at every customer interaction• Responsible for the driving changes in last 9 months that have improved ~150,000 customer experiences each year.• Secondary part to my role is to drive and motivate staff from across the bank to think about how they can positively influence the customers experiences with ourselves with a view to promoting and encouraging more positive change activity for the benefit of our customers.

• Driving Team Managers and associated teams to deliver excellence when handling customer complaints and rescue relationships as a result• Worked on delivering and maintaining a high level of quality across a number of Centres with regards complaint handling ensuring the Customers always received a fair outcome to their complaint

• Various roles held across a wide range of business in order to gain a strong understanding of banking as a whole. Positions held in: Lending, Debt Management, Payment Services and International Trade Services

Bachelor Of Science (Bsc), Business, Management, Marketing, And Related Support Services

Education record

Activities and Societies: Part of Gliding Group and obtained my Gliding Pilots Licence at the age of 16 Member of many school teams in all.