Chris Gilbert Email and Phone Number
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Experience gained across Financial Services and more recently a Legal environment completing a number of different roles throughout career from client facing telephony through to more recent roles involving change management.Experienced leader and comfortable interacting with all levels in an organisation.Passionate about process improvement and utilising Lean Six Sigma to shape opportunities for change alongside coaching and developing change professionals to support that change journey.
Fletchers Group
View- Website:
- fletcherssolicitors.co.uk
- Employees:
- 13
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Head Of Operational ImprovementFletchers GroupPreston, England, Gb
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Head Of Operational ImprovementFletchers Group Oct 2024 - Present -
Head Of Legal Strategy & OperationsFletchers Group Sep 2022 - Oct 2024Developing and coaching a growing team of Business Analysts to build capability to deliver business change. Working with Directors and other senior stakeholders to design the roadmap for change for the business and working towards delivering that change through a team of change professionals.
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Business Analyst ManagerFletchers Group Jan 2022 - Sep 2022Southport, England, United KingdomLeading a team of Analysts to deliver business change from small continuous improvement initiatives through to wide ranging process redesign. Ensuring changes are delivered effectively and in line with business requirements.Working closely with senior leaders and PMO to ensure resource is allocated effectively to meet changing business needs.
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Continuous Improvement ConsultantFletchers Solicitors Dec 2019 - Jan 2022Southport, Merseyside, United KingdomWorking as part of a team to identify process improvement opportunities across the business, driving small business change and supporting strategic projects.Working closely with project managers and development team to document required changes and support the implementation of those changes.
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Process Improvement ManagerRoyal Bank Of Scotland Jul 2015 - Nov 2019Bolton, United KingdomCoordinating and Driving process improvement activity across Property Services. Helping to drive activity across 8 business areas whilst supporting with ad hoc requests for process improvement activity driven by emerging risks or opportunities.Continually striving to improve the colleague experience in the workplace. Lead the programme to install Amazon Lockers across 17 of our larger offices to contribute to the aim of making the bank a Great Place to Work. -
Customer Experience -Design & Delivery Lead AgentRoyal Bank Of Scotland Mar 2015 - Jul 2015PeripateticThe role involves larger scale project deployments building on my previous Service Improvement experience. The premise of the role is to identify opportunities to improve the customer experience in business areas and tackle these through a variety of techniques, with the outcome being, improving the customers journey on their interaction with us.The role involves being deployed to areas and working closely with the host business and staff to ensure fit for purpose solutions are generated ina timely fashion.
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Service Improvement Manager (Simplifying Customer Life)Royal Bank Of Scotland Feb 2014 - Mar 2015• Was focussed on delivering fast paced change to the way we do business with our customers to enhance the customer experience at every customer interaction• Responsible for the driving changes in last 9 months that have improved ~150,000 customer experiences each year.• Secondary part to my role is to drive and motivate staff from across the bank to think about how they can positively influence the customers experiences with ourselves with a view to promoting and encouraging more positive change activity for the benefit of our customers.
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Corporate Complaints ManagerRoyal Bank Of Scotland Mar 2011 - Feb 2014• Driving Team Managers and associated teams to deliver excellence when handling customer complaints and rescue relationships as a result• Worked on delivering and maintaining a high level of quality across a number of Centres with regards complaint handling ensuring the Customers always received a fair outcome to their complaint
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Telephonist Then Team ManagerRoyal Bank Of Scotland Sep 2002 - Mar 2011• Various roles held across a wide range of business in order to gain a strong understanding of banking as a whole. Positions held in: Lending, Debt Management, Payment Services and International Trade Services
Chris Gilbert Skills
Chris Gilbert Education Details
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Business, Management, Marketing, And Related Support Services -
Shrewsbury School
Frequently Asked Questions about Chris Gilbert
What company does Chris Gilbert work for?
Chris Gilbert works for Fletchers Group
What is Chris Gilbert's role at the current company?
Chris Gilbert's current role is Head of Operational Improvement.
What is Chris Gilbert's email address?
Chris Gilbert's email address is ch****@****rbs.com
What schools did Chris Gilbert attend?
Chris Gilbert attended Aberystwyth University, Shrewsbury School.
What skills is Chris Gilbert known for?
Chris Gilbert has skills like Customer Experience Management, Complaint Management, Service Improvement, Change Management, Stakeholder Management, Stakeholder Engagement, Customer Service, Internal Communications, Customer Experience, Management, Process Improvement, Leadership.
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Chris Gilbert
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Chris Gilbert
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Chris Gilbert
Leading Software Engineering Teams, Mentoring New Leaders And Helping Companies Leverage Remote Development Capacity.United Kingdom2dell.com, gmail.com -
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