Spearheaded cross-functional initiative to maintain and exceed the minimum amount of sales as established by Frontline Marketing. Assisted with expansion office from 4 employees to over 20 (500% growth); increased revenue from under $3K per week to over $25K per week; coordinated and supervised numerous satellite business trips of team members; focused on sales training, personal finance, time management, goal setting and execution, and business management training. Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations. Hired and trained all new staff. Provided efficient customer service to clients. Managed and developed sales marketing campaigns for a Fortune 500 client; ran daily campaign meetings, workshops, and training seminars for staff. Coordinated and implemented meeting strategies ranging from financial management education to the psychology of social interaction and leadership. Scouted, recruited, and hired candidates with exceptional interpersonal and leadership qualities. Performed over 300 hours of intensive field interviews. Social coordinator for team building activities for constant growth and improvement of employee morale.

Maintain and build relationships with franchise owners and clients. Support existing accounts by implementing and monitoring effective customer service strategies. Work closely with customers to assure timely and satisfactory completion of work requirements and contract obligations. Successfully resolve questions and/or disputes with customers. Perform daily inspections and oversight of custodians, implement training and development for custodians and management staff, and implement safety standards according to company guidelines. Network and build a client base in defined territory, lead the office in contract sales. Upsell janitorial services to clients as needed to ensure that specific services meet business needs. Process all paperwork in a timely and accurate manner. In-depth knowledge of chemicals and equipment used in managing janitorial work and following safety procedures for every process. Demonstrate and promote company culture, values and management philosophy

Discuss any promotional post off per case when selling in bulk for better profit margin. Discuss location for placement of new products and possible displays and POS. Constant communication with vendors. Reached monthly sales goals on a consistent basis. Maintained a weekly appointment schedule with existing and new account representatives. Promoted accounts daily and as needed. Fostered good customer relations to promote company good will. Enhanced sales volumes in specified territories through regular schedule adjustments. Assist with local promotions and events. Set up promotional materials and required equipment. Supervise and direct volunteers; provide and delegate responsibilities in order to meet deadlines; maintain and update volunteer files; create and update spreadsheets that detail forecast needs on future volunteers; establish strong relations with the community by performing on-site estimates, discuss pricing and procedures, and provide a detailed breakdown of step-by-step processes of each event.

Develop, maintain, implement, recommend, and enforce policies and procedures; monitor receipt, storage, cleaning, distribution, and inventory (materials, supplies, etc.); plan, coordinate, and oversee the staff; effectively train, supervise, and evaluate the work of others; analyze challenges and make recommendations; develop and implement a detailed monitoring system that accurately assesses each employee’s efficiency standards related to work hours and productivity; plan and coordinate inspections of safety procedures; provide education training with concentration on safety and customer service. Coordinate weekly drills for departments to ensure proper strategies and tactics are being implemented and created continued cohesion between the other stores. Ensures optimum levels of both customer service and personnel by establishing standards and successful shift calendar. Lead personnel in the preventative maintenance, inspection, and standards of safety hazards. Evaluate product inventory and cost of variety of supplies and products. Prepare written reports, correspondence, and other materials related to staff activities. Maximize sales, margin, and profitability. Interview, hire, coach, train, and develop existing and new employees. Ensure customers feel welcome, important, and appreciated. Perform managerial tasks with independent judgment and discretion. Work under extreme pressure to meet all deadlines ensuring accuracy and timeliness.