Chris Gornick Email & Phone Number

Oak Brook, Illinois, United States

Schaumburg, Illinois, United States

■ Track project deliverables and action items.■ Prepare, edit and apply content in mLevel learning platform tool released to 12k+ employees worldwide to accelerate understanding of major ERP transformation. ■ Plan and execute activities to reinforce communication and build morale for large events.■ Contributing editor for presentations, blogs and general project communications ensuring clear organizational change messaging.■ Prepare organizational metrics.■ Proficient in Google applications: Slides, Docs, Sheets, Hangout, Drive.

Lincolnshire, Il

Successfully led efforts for the DMI Managed Mobility Services division to gain ISO27001 and ISO20000 certification within 10 months.■ Worked in partnership with outside consultants, internal and corporate resources to develop the Information Security Management System (ISMS) as well as the Service Management System (SMS).■ Documented and maintained numerous policies, procedures, guidelines and templates for the management of security, risk, change, incident, problem and continual improvement. ■ Established and led change and management review board meetings. ■ Developed, coordinated and conducted five training courses on ISO requirements, change management and problem management.■ Collaborated with ServiceNow administrator to establish application screen requirements and enhancements to meet and facilitate ISO compliance.■ Created organizational metrics to gain understanding of operational efficiencies. ■ Received peer-nominated “GiveAWow: Takes Ownership” award in recognition of “Her project management skills, attention to detail and organization abilities shine resulting in the team benefiting by achieving several milestones.”

Arlington Heights, Il

Established and assured overall project governance from sales through Customer contract execution phases. Communicated and supported global and region-specific PMO initiatives including tools, processes, training and reporting to overall PM community.■ Planned and implemented the migration of legacy North America Motorola customers from Oracle to SAP for one major business line in four months, exceeding schedule by one month.■ Trained nine project managers on new mode of operations.

Arlington Heights, Il

Directed a multi-technology (WiMAX, iDEN, Harmony, Melody, CDMA) team of system engineers and project managers responsible for supporting both domestic and international customers from product/service definition through delivery, deployment and final customer acceptance. ■ Proactively found temporary and permanent job rotations for employees providing budget relief over $1M.■ Recovered unused inventory from hardware quality program valued at $500k.■ Regular customer communication of hardware “No Fault Found” information resulted in a price concession by customer on the 2012 Board Repair customer contract.■ Led efforts to re-purpose lab equipment providing $20k savings to account teams.

Arlington Heights, Il

Led a team of up to nine project managers to deploy national hardware and software programs including major releases and patches in 22 domestic markets. Ensured team followed standardized program management processes to accomplish project scheduling and financial objectives and achieve optimum performance. Managed equipment lab utilized for engineering training and new product testing, ensuring compliance to Electrostatic Discharge (ESD) training requirements and safety guidelines. ■ Received “Outstanding Achievement Award” in 2008 in recognition of successfully deploying three major iDEN Releases (45 deployments), seven patches (102 deployments) and two major hardware forklifts (30 deployments) in 22 markets, exceeding customer’s 2007 schedule goal. Business valued at $110M. ■ Tackled a decline in service business by introducing an online resource management solution enabling national managers to provide project recommendations and assign resources. Efforts avoided $1.8 million in employee idle time during slow periods. Valuable solution was shared with other divisional teams.■ Excellent project management service resulted in Request for Proposal (RFP) and sale of non-traditional project management services valued at $1M+. ■ Led efforts leading to successful TL9000 certification for organization each year.

Arlington Heights, Il

Planned and implemented the procurement, processing, administration and shipping of all items related to customer purchase orders/contracts in accordance with the timeline, requested shipment schedules and milestones, or its equivalent. Led, coordinated and completed proposal efforts for iDEN equipment and services. Prepared and monitored financial shipment forecast for assigned accounts. ■ Earned award for impressive support given to account team reducing urgent travel to U.S.■ In 2003, proposal generation increased 4x over 2002. 37 of 70 proposals resulted in awards of $24.3M.

Deer Park, Il

Directed activity of two departments providing proposal generation, accurate pricing, equipment forecasting, ordering, expediting, shipment and export documentation for sales of iDEN equipment and services to International customers. Monitored release/shipment revenue in relation to forecasts set with Finance and Business Development. Drove completion of documentation of all departmental processes. Measured and ensured compliance to processes.■ Completed crating analysis utilized to simplify quoting process.■ Proposal cycle time reduced by 75% in 2001

Bachelor Of Arts, Communications

Associate'S Certificate, Project Management

Project Management Institute (PMI) Certification in Progress. Completed Courses: Managing Projects, Risk Management, Project Leadership &.