Karen Winsky Email & Phone Number

Oak Brook, IL

• Provided centralized operational and technical support, process documentation and ticket escalation to 25 field office managers, their staff and some franchisees for more than 50 applications, forms and processes.
• Served as the liaison to home office business partners to streamline technology deployments to the field offices while supporting adoption of new and modified processes.
• Facilitated transition from a well-established Help Desk vendor utilizing the Peregrine ticketing system to a new company operating under the ServiceNOW platform by participating in user acceptance testing, developing.
• Compiled a monthly report using Google Analytics to present web usage stats for 70+ regional websites and national department sites for analysis by the communication department and approximately 250 website.
• Expedited user administration access requests for over 500 survey and content management tool users, enforcing security through semi-annual audits and updates. Monitored, evaluated and streamlined intranet bookmarks.
• Designed and delivered semi-annual customer satisfaction Opinio surveys to more than 300 customers and business partners, then analyzed and reported results to measure and identify service strengths and opportunities.

Oak Brook, IL

• Deployed Role Based Access Control (RBAC) using SailPoint IdentityIQ across McDonald's regional offices (approx 2,200 users).
• Prepared and presented training webinars as well as monthly updates for the 22 regional offices.
• Provided excellent customer service and issue resolution.
• Documented and expedited results through value added status reports.
• Exceeded targets, successfully completing objectives 3 months ahead of schedule.

Oak Brook, IL

• Transitioned 71 U.S. corporate department and regional websites from Day CQ4 into the updated CQ5 tool as part of a specialized six member team.
• Excelled in the quality control stage ensuring accuracy and total satisfaction from stakeholders.
• Developed a comprehensive User Guide for Web Content Authors (81 page manual).
• Identified enhancement opportunities and worked with developers to tailor tool for unique needs.

Overland Park, KS

• Administered 3,500+ page internal website for Heartland Region Owner/Operators and Staff. Insured content was relevant and effectively presented. Consistently ranked as number one website in unique visitors among 22.
• Supported all office systems (hardware, software and applications) in regional office, including but not limited to website, voice mail, phone, local computer network, Microsoft Windows, Lotus Notes, Outlook, company.
• Applied inherent deductive reasoning to effectively troubleshoot maintenance issues. Utilized corporate resources and help desk for applicable diagnostics and followed through to problem resolution.
• Provided regular training and development for 76-member Regional Staff team related to office systems, software and applications.
• Communicated and coordinated system upgrades. e.g. careful preparation and effective communication resulted in a nearly seamless transition from Lotus Notes to Outlook in October 2009 followed by an upgrade from.
• Maintained regional database in Microsoft Access and coordinated design enhancements.

Chesterfield, MO

• Successfully adapted to the unique styles and priorities of each annually elected JCI World President, while sustaining appropriate continuity from year to year.
• Coordinated intensive travel schedule to more than 50 countries annually by four different presidents.
• Prepared written presidential messages of greeting for various projects and events.
• Traveled internationally on four separate occasions to facilitate annual JCI World Congress.
• Provided regular communication and support to the JCI Board of Directors as well as to presidents of the 102 national organizations of JCI and to their members who make up a worldwide membership of nearly 200,000.
• Received recognition as 2003 and 2004 Staff Member of the Year (selected by colleagues and JCI Board of Directors).

Ottawa, KS

• Performed a variety of responsibilities, which became increasingly more specialized as the overseas bachelor’s degree program expanded from a three-member team to a nine-member team in two years.
• Primary responsibilities included coordinating and supervising all aspects of a two-week campus visit for groups of 30 to 50 students, serving as liaison between professors and overseas site/students, planning faculty.
• Traveled overseas on two occasions, representing Ottawa University in Hong Kong, Malaysia and Singapore.

Bachelor Of Arts (B.A.), Spanish Language And Literature With Minor In Business Administration

Education record