Chris Grondin Email & Phone Number

A technical leader with a focus on client experience, I have successfully delivered many solutions in the end user devices space that reduce costs, streamline processes, and modernize technologies. Provide leadership on the design, development, integration, and maintenance for complex and multi-dimensional systems solutions supporting the business needs of clients across the House of Commons and other Parliamentary partners. Interface between IT specialists across DSRP (Digital… Show more A technical leader with a focus on client experience, I have successfully delivered many solutions in the end user devices space that reduce costs, streamline processes, and modernize technologies. Provide leadership on the design, development, integration, and maintenance for complex and multi-dimensional systems solutions supporting the business needs of clients across the House of Commons and other Parliamentary partners. Interface between IT specialists across DSRP (Digital Services & Real Property) and clients throughout the system lifecycle, providing expertise and advice on the design, development and implementation of technical solutions while aligning with the HoC’s IT Blueprint, standards, and long-term vision and business direction. Lead teams of engineers and developers to create high-quality products that meet the needs and expectations of various clients. Demonstrated leadership in the domain of mobility and computing, leveraging cutting-edge technologies and best practices to deliver scalable, secure, and cost-effective solutions. Communicated and provided recommendations to various audience levels within the organization, including executives, managers, peers, and clients, using clear and persuasive oral and written communication skills. Collaborated with senior management and key stakeholders to define and communicate the product roadmap and strategy for products owned by our product line. Show less

Ottawa, Ontario, Canada

Responsible for the day-to-day management of up to 15 technical specialists of which provide a range of programming and infrastructure expertise in the development, integrations and maintenance of business systems and services within the House of Commons Coordinate and supervise the work of multidisciplinary teams, including planning, organization, scheduling, and assignment of work. Establish long and short term goals, objectives, and priorities, fostering a culture of… Show more Responsible for the day-to-day management of up to 15 technical specialists of which provide a range of programming and infrastructure expertise in the development, integrations and maintenance of business systems and services within the House of Commons Coordinate and supervise the work of multidisciplinary teams, including planning, organization, scheduling, and assignment of work. Establish long and short term goals, objectives, and priorities, fostering a culture of collaboration, innovation, and excellence. Established a structured process for vendor relationship management that included clear communication protocols, documentation of issues, categorization by severity, mediation when necessary, and regular conflict resolution meetings. Demonstrated effective delegation skills by assigning tasks and responsibilities to team members based on their strengths, skills, and availability, and monitoring their progress and performance. Support the team regarding troubleshooting, analysis, and mitigation of problems, and in identifying and resolving urgent change requests. Provide support and authoritative advice to leadership in the development of the strategic IM/IT business direction and the development of business plans and work plans. Uncovered process improvements and identified opportunities for enhancing efficiency, quality, and customer satisfaction through data analysis, user feedback, and market research. Managed processes and projects with multiple stakeholders, applying project management tools and techniques to ensure timely completion, budget compliance, and stakeholder satisfaction. Provide technical expertise in supporting the future directions for IT solutions through ongoing research and validation of modern technologies, as well the design of the system development environment, standards, practices, tools, equipment, and processes required for the ongoing development of business systems. Show less

Ottawa, Canada Area

Leads the R&D, of existing and new technologies, aligning the company’s Plans and Priorities and Technology Blueprint-Leads IT projects dedicated to the development of configuration standards, performance analysis and engineering support of the company’s software and hardware systems, and ensures the consistent use of the IT Project Management Framework-Plans, assigns, coordinates and evaluates the work of analysts and assigned working teams, develops work plans and milestones… Show more Leads the R&D, of existing and new technologies, aligning the company’s Plans and Priorities and Technology Blueprint-Leads IT projects dedicated to the development of configuration standards, performance analysis and engineering support of the company’s software and hardware systems, and ensures the consistent use of the IT Project Management Framework-Plans, assigns, coordinates and evaluates the work of analysts and assigned working teams, develops work plans and milestones, establishes priorities, drafts operational procedures and evaluates the work-Leads processes to evaluate products and services and build business cases to support the recommendations made, acts as a technical authority for RFP’s-Conducts analyses of clients’ current and long-term business requirements for IT systems and equipment, develops strategies, plans and cost estimates to meet those needs, and produces related reports with analyses, options and recommendations-Conduct and present feasibility studies, cost benefit analyses, system performance studies, post-implementation reviews, system analyses, technical and operational problem analyses and technology evaluations-Develops and implements security control measures, ensures the security, integrity and interoperability of applications within the organization, and identifies and resolves potential security issues-Analyzes, identifies and resolves technical and business problems with software and hardware applications and ensures operational continuity through software configuration upgrades-Develops and implements quality control measures, identifies and resolves problems escalated from operations to engineering, collaborates with other systems specialists and user groups to ensure an integration of effort and outcome-Provides technical and operational input for the development, application, interpretation and evaluation of operational policies, standards, practices and procedures, according to corporate policies and practices Show less

House Of Commons

• Plan and develop infrastructure solutions to support business needs and to contribute on projects. • Provide technical expertise pertaining to the desktop. Ie: Operating system configuration, IT security, Networking, Application implementation and deployment, • Review all desktop application requests, test for security vulnerabilities and desktop configuration requirements, set standards for configuration, and ultimately approve or reject the software. • Analyze business… Show more • Plan and develop infrastructure solutions to support business needs and to contribute on projects. • Provide technical expertise pertaining to the desktop. Ie: Operating system configuration, IT security, Networking, Application implementation and deployment, • Review all desktop application requests, test for security vulnerabilities and desktop configuration requirements, set standards for configuration, and ultimately approve or reject the software. • Analyze business requirements, and develop solutions to complement our infrastructure and provide support for our clients. • Package and create Silent installation procedures for all types of applications, configurations, and updates/patches. • Develop deployment strategy for SCCM, which could include either self-deployment requiring RFC, or ATDS deployment requiring DPAB. • Act as consultant to various departments for application troubleshooting. IE. ATDS or DCFS after exhausting resources will utilize our team to provide them with support on applications or configurations. • Test and approve/decline all updates/patches/service packs prior to deployment to the rest of the company. • Maintain an excellent working relationship between all other departments. Show less

• Broad spectrum of BPO management. Microsoft, Dell, SunRocket, Bell. • Direct supervisor to Customer Support Professionals ensuring proper training, support and customer service is supplied. • Creating action plans and proposals to increase our client KPI’s defined by our SOW. • Payroll, attendance, staffing, KPI, performance evaluation, disciplinary and CE management. • Promotes professional and personal development of individual team members by administering performance… Show more • Broad spectrum of BPO management. Microsoft, Dell, SunRocket, Bell. • Direct supervisor to Customer Support Professionals ensuring proper training, support and customer service is supplied. • Creating action plans and proposals to increase our client KPI’s defined by our SOW. • Payroll, attendance, staffing, KPI, performance evaluation, disciplinary and CE management. • Promotes professional and personal development of individual team members by administering performance evaluations, training needs, progressive disciplinary actions, and career opportunity programs. • Demonstrates solid listening skills. • Provided advanced assistance and troubleshooting, as requested. Show less