Chris Hackbarth Email & Phone Number

Licensed Customs BrokerCertified Customs Specialist20 Years Management Experience

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  Us Brokerage Manager

  Fedex Trade Networks Transport And Brokerage

  May 2015 - Present - Springfield, Missouri Area

  o Responsible for the effective management of all direct expenses related to the positions area of control o Ensure service quality as define by established KPIs and SQIs for area of responsibilityo Responsible for one or multiple locations o Responsible for selecting, training, motivating, and developing a staff consisting of 1-50 direct reports.o Responsible for a revenue and payroll budget according to divisional needs. Implements effective business tactics and strategies to… Show more o Responsible for the effective management of all direct expenses related to the positions area of control o Ensure service quality as define by established KPIs and SQIs for area of responsibilityo Responsible for one or multiple locations o Responsible for selecting, training, motivating, and developing a staff consisting of 1-50 direct reports.o Responsible for a revenue and payroll budget according to divisional needs. Implements effective business tactics and strategies to ensure the operations produce quality services to customerso Ensures cost effectiveness of operations through established control of equipment, utilities, supplies, overtime hours, and a timely quality output to avoid monetary penalties and/or customer dissatisfactiono Maintains contact with customers (internal and external) with regard to conditions affecting the service level of area servedo Provides support for and participates in the design, development, implementation, and follow-up of projects related to customer service (internal and external) and supporto Establishes team as well as individual goals on quality and productivityo Controls movement and activities to instill a service-conscious attitude, and minimize service failureso Ensures corporate security policy as well as safety methods and programs are implemented, maintained and adhered too Conducts meetings to provide employees with information regarding division/operation; applies consistent administration of disciplinary procedureso Maintains accurately all required reports, paperwork, payroll, vacation schedules, performance reviews and personnel record statistics through established company policy guidelineso Enforces company policies and procedures to ensure compliance with customs and related laws and regulations. Identifies training requirements and trains, coaches, and counsels team members Show less