Chris Handy Email & Phone Number

An experienced leader and motivator of people who offers a history of making a profitable difference for employers through high-level problem solving, continually improving processes for increased productivity and emphasizing exceptional customer service.Seeking exciting new opportunities within a progressive organization that will use my current work experience and career objectives to assist in information technology and telecommunications, installation, management, and sales. Contact me at chris.handy444@gmail.comLead a team of 15-17 multi-generational employees who engage in installation and maintenance, provisioning, dispatch, and testing activities at the customer site or a company location for POTS, Special Services, Designed Services, Data Services, U-Verse or related power equipment. Utilize data mining to help analyze possible technician skill deficiencies, enhancing my ability to find solutions that lead to success, foster team cohesion, pursue excellence, while maintaining a high degree of integrity.Demonstrated ability to improve low performing crews, utilizing individual coaching and mentoring.Experience providing training, feedback and motivation to employees. Lead unit Employee Engagement Committee for the last 2 years.Utilized available resources and worked closely with related departments to ensure needs of client were met in a timely and satisfactory manner.Maintained a customer satisfaction score of over 90% for the last 6 years.Recognized for Chronic Repair Prevention initiative. Worked to drive our chronic inspection compliance to 50% or higher and remain one of the lowest teams in the district keeping our chronic repeats at less than 2%. Experience in administering processes and policies as they relate to: safety, attendance, performance requirements, and code of conduct.Supervisory experience in a field operations environment. Knowledge of installation and maintenance of copper, satellite, and fiber technology.

Listed skills include Telecommunications, Troubleshooting, Team Leadership, Coaching, and 10 others.