Secure references and utilization, build sales materials around customer stories, customer education, customer advisory boards, customer connect (forum), customer engagement to script & create reference videos, moderate 1:M reference interviews and any other activities which helps drive the sales of product.

Initially tapped by General Manager of CX/CRM (managed ~8500 people), to drive product delivery and build morale in an organization that which was years behind schedule and experienced low retention levels.Started with Product team directing Core Sales and Partner applications, Sales Predictor, Analytics and all Mobile solutions, managing team of 12 product managers responsible for delivering integral functionality to the Fusion CRM product line.• Define overall product strategy and… Show more Initially tapped by General Manager of CX/CRM (managed ~8500 people), to drive product delivery and build morale in an organization that which was years behind schedule and experienced low retention levels.Started with Product team directing Core Sales and Partner applications, Sales Predictor, Analytics and all Mobile solutions, managing team of 12 product managers responsible for delivering integral functionality to the Fusion CRM product line.• Define overall product strategy and positioning of Fusion CRM including migration strategy from existing cloud and enterprise CRM products to Fusion CRM.• Driving change in release process to more effectively compete in the SaaS space with rapid development cycles and prioritizing features and resources based on market, customer, sales, et al., input.Moved on to lead 10-person Development Customer Success team, bringing new product to market, building training and best practices while assisting with the deployment of Oracle Sales Cloud within customer environments.• Recruited the Service Delivery team from CRM On Demand to provide governance and overlay so that Development Customer Success team could better scale and support more complex, high-profile customers and create best practices. The result is better coverage and responsiveness in tackling customer issues.• Set the foundation for both teams to focus on the right questions and the right customers to ensure we were continuously providing feedback into product management to develop or change features as well as help sales target the right customers for success.• Develop processes and reporting to measure the value and needs of customers. A few of these processes include go-live critical success blockers, future blockers, license to escalation, counters on sold, live, referencable customers by region, industry and product.• Drive customer focused documentation and training resources to better upskill customers for self-reliance. Show less

Lead cross-country team, see position with Oracle CRM On Demand Senior Director.

Oracle CRM On Demand delivers a SaaS solution for managing and optimizing Sales, Marketing and Service with built-in Analytics.Built, mentored and managed global team responsible for product strategy and management, business cases, functional requirements definition, product design, user experience, development, release and maintenance. The team ranged in size through the lifecycle – height of development 28 product managers to 15 product managers and delivered 20 releases over the… Show more Oracle CRM On Demand delivers a SaaS solution for managing and optimizing Sales, Marketing and Service with built-in Analytics.Built, mentored and managed global team responsible for product strategy and management, business cases, functional requirements definition, product design, user experience, development, release and maintenance. The team ranged in size through the lifecycle – height of development 28 product managers to 15 product managers and delivered 20 releases over the course of 9 years. The product managers worked across the full application suite: functional CRM (sales, service and marketing), usability, administration and operational serviceability of our cloud application as well as integration to other products within the Oracle family. Show less

Lead Microsoft Strategic technology integration (next-gen UI Platform, BizTalk Server and Universal Application Network, mobile technologies) and subsequently moved into CRM On Demand application team

• Product Line Manager for Mobile products and strategy including wireless browser applications, device specific mobile applications and partner relationships.• Developed voice-activated CRM solutions. Siebel Voice allowed a sales person to call for details about their sales information. Created OEM relationship with Nuance and Fonix to build an integrated product hosted in a 3rd party data center.• Initially hired to integrate Microsoft technology (OLE DB, COM) into Siebel for… Show more • Product Line Manager for Mobile products and strategy including wireless browser applications, device specific mobile applications and partner relationships.• Developed voice-activated CRM solutions. Siebel Voice allowed a sales person to call for details about their sales information. Created OEM relationship with Nuance and Fonix to build an integrated product hosted in a 3rd party data center.• Initially hired to integrate Microsoft technology (OLE DB, COM) into Siebel for integration of 3rd party applications. Show less

1998 - 2000: Technical Account Manager/Channel Development/Product ManagerManaged strategic alliance relationships with VARs, Partners and Service Providers• Collaborated with engineering team to enhance the products• Evangelize customers and sales teams on new products with press announcements and trade shows• Supported sales, marketing and development efforts for all key product lines1995-1998: Corporate SC/Product Manager• Worked with customer’s developing… Show more 1998 - 2000: Technical Account Manager/Channel Development/Product ManagerManaged strategic alliance relationships with VARs, Partners and Service Providers• Collaborated with engineering team to enhance the products• Evangelize customers and sales teams on new products with press announcements and trade shows• Supported sales, marketing and development efforts for all key product lines1995-1998: Corporate SC/Product Manager• Worked with customer’s developing applications which interfaced to our Rumba productline of host emulation software.• Held usability studies on-site to improve and streamline new architecture.1993-1995: Developer Support Engineer/Product Manager Show less