Chris Haven Email & Phone Number

At Salesforce, I work at the forefront of marketing solutions for Healthcare and Life Sciences. I’m part of a collaborative team that works closely with sales to uncover real business problems faced by our customers and prospects. We develop solutions and processes to not only overcome these obstacles but deliver phenomenal digital transformation. As a Principal Solution Engineer, in addition to my role as a Lead Solution Engineer, I've added additional project and leadership responsibilities. Some of these activities include:* Mentoring - I'm asked to mentor new team members, helping them not only navigate life at Salesforce but also coming up to speed quickly on product and process. * Projects - I'm on project teams like our new CDP solution providing leadership, product marketing direction, and SE enablement.

I work closely with all areas of the business and all aspects of a broad technology stack. Areas of focus include; workshops, white-boarding, presentations, demonstration, and proof-of-concept builds. I’m responsible for partnering with Account Executives to deliver business value-based solutions, firmly positioning Salesforce as the partner of choice.In this role I’m seen as a trusted advisor focusing on the following areas:* Discovery: Work closely with business stakeholders and technical resources to understand how to make marketers successful and to address pain points in their current efforts.* Design: Create innovative solutions that demonstrate how connected experiences come to life with Salesforce Marketing Cloud and the broader Customer Success Platform.* Present: Connect business requirements with Salesforce solutions to deliver presentations, demonstrations, workshops, or white-boarding sessions that engage a business/technical audience.* Continuous Improvement: Stay up-to-date on product development, roadmap, and industry trends.

Pre-Sales Support for Oracle CX and Platform (PaaS) – Oracle Fusion CRM, Eloqua, CPQ, App Builder Cloud, Process Cloud, Data Visualization, BI Cloud, Document Cloud, Integration Cloud. • Demonstrated the credibility of Oracle's SaaS and PaaS products and solutions, at all levels. • Responsible as the expert for formulating and leading presales technical/functional support activity to prospective clients and customers. • Focused on large or complex sales opportunities that need creative and complex solutions.• Leading contributor individually and as a team member, providing direction and mentoring to others.• Leading contributor individually and as a team member, providing direction and mentoring to others.• Sales Consultant for deals that closed with Nasdaq, Charter, Cox Communications, and Medtronic.

Provided pre-sales support for IBM’s Enterprise Marketing Management suite of applications. (Unica, Tealeaf, Xtify)• Positioned, demonstrated, and articulated the value of Marketing Automation solutions• Performed business level discovery to identify fit and appropriate applications, tools, and solutions• Developed and delivered tailored product demonstrations for current and prospective customers• Communicated marketing best practices to different business audiences in a variety of industries• Supported RFP/RFI requests• Participated as a subject matter expert at various marketing-focused trade shows • Participated in sales strategy and positioning; shared knowledge in terms of prospect requirements, competitive insights, and product feedback.

Dynamics CRM, Marketing Pilot, Netbreeze, Parature.• CRM Solution Architect who has a good mix of technology and strategic business acumen.• Delivered targeted and highly configured customer demonstrations incorporating a variety of Microsoft and partner technologies.• Strong presentation skills – Very experienced presenter in-group settings, presented to both technical and business audiences.• Ability to understand complex customer requirements and map those business needs into a tailored technology solution that provides customer value and ensures customer’s success.• Strong project management skills working with Microsoft and partner teams in the solution and demonstration development process.• Regularly engaged in senior-level business and technology decision-maker discussions.• Provided technology guidance and visioning around how CRM can be used to provide business value.• Established account presence and built trust with key contacts.• In 2013, achieved 153% of quota.• Fluent in sales, social, marketing, customer service, business intelligence, help desk, call center, e-commerce, mobile and CRM as a platform.

Oracle CRM Applications – Oracle Fusion, Siebel CRM, CRM OnDemand, Business Intelligence, RightNow, Siebel & OnDemand Marketing, Call Center.• Developed and delivered high quality, customized sales presentations and demonstrations to meet customer needs.• Successfully lead sales cycles with fortune 100 accounts i.e. GE, BAE, and 3M. Contributed to 6+ million of closed business in Q4 2011.• Consistent top performer contributing in 2011 to 8+ million in closed revenue and recognized as 2 Time Sales Consulting MVP, Sales Consultant of the year 2010, and Presidents Club 2008 and 2010.• Demonstrated in-depth proficiency in Oracle CRM core products and platforms, including Siebel, CRM OnDemand, RightNow, and Marketing OnDemand.• Recognized as an expert in CRM and CallCenter. Stayed current on all new products, market trends, future directions, and the competition.• Designed, validated, and presented software solutions, including advanced product concepts, future direction, and 3rd party complimentary products.

As a project manager I was responsible formanaging corporate IT projects including ERP, CRM, Marketing, Call Center, BPM and BI.• Project Manager for the implementation of Microsoft CRM for sales, customer service, manufacturing and purchasing. This software served as a solution for 400+ users.• Lead team through a very successful Oracle Business Intelligence sales dashboard initiative.• Created a data integration process between Microsoft CRM and SAP. • Oversaw effort to implement Genesys call center. Team Lead on integration from MS CRM to Genesys. • Gathered key business requirements and used process tools like data modeling to define system design.• Managed project deliverables, timelines and budgets.• Responsible for engaging and managing key project resources including software engineers, domain experts and consultants.

• Sold sponsorship packages and maintained key relationships with industry leaders such as Adobe, Google, Yahoo, Sun, AOL and Microsoft. Sold more that 200,000 dollars worth of sponsorships for the Ajax Experience Fall show.• Grew sales by 15 times in 6 months. • Developed sales strategy for online advertising. • Sold successful ad campaigns to Adobe, Tibco and other large companies.• Created conference sponsorship packages that were used in the conference marketing and selling process.• Worked as a key member of the development of the Ajax Experience conferences. (http://www.theajaxexperience.com) The inaugural conference launched in the spring of ’06. The conference had a 98% attendee satisfaction rating.

Information Systems

Graduated Cum Laude

Education record