Chris Healey Email & Phone Number

Providence County, Rhode Island, United States

Responsible for day-to-day planning, implementing, managing, and controlling all financial and operational activities including human resources, security, information technology, and facilities; serving as a thought leader on organizational matters; overseeing and directing policies and procedures relative to museum operations; and leading efforts for process improvements and performance enhancements.

Greater Boston Area

Hired to lead transformative change across Financial Management, HR and Benefits, IT, and Facilities• Financial Management: Responsible for developing an annual budget of $4M+. Oversee all financial activities, which involves working with an external accounting firm to manage bookkeeping, reporting, and the annual financial audit and tax preparation. Responsible for managing federal and state grants worth $1.5M+ annually; including applying, tracking, and compliance reporting. Improved budgeting and forecasting capabilities by implementing an account coding system.• Human Resources: Created and operationalized multiple employee policies and guidelines, including the COVID-19 response and remote work policy. Worked with CEO on salary and benefit benchmarking to ensure equitable compensation for all staff. Annually work with benefits broker to review benefits. Implemented first-ever 401K plan and influenced company match. Researched, selected, and implemented a new payroll, onboarding, and benefits management tool transforming efficiency, effectiveness, and regulatory adherence of Human Resources capabilities. Worked with the Executive Director and Leadership Team to streamline and improve the employee handbook. Proud mentor and advocate for the employee population.• Office Administration: Responsible for day-to-day office operations and facilities management; including purchasing, systems planning, vendor negotiation, and contract management. Successfully orchestrated an office design and move that increased the usable square footage by 300% to better meet the needs of our constituents. • Information Technology: Responsible for all IT functions for two separate locations and spearheaded multiple long-term projects to improve accessibility and functionality, including installing a VoIP phone system, transitioning the file storage system to Microsoft SharePoint, and improving the cyber security and antivirus protection.

Quincy

Led all internal operational services including Finance, Human Resources, and Information Technology.• Created and operationalized organization-wide policies, allowing the organization to grow while maintaining overhead at a flat rate.•Managed multiple IT projects designed to increase security measures and improve overall company efficiency including; migrating the company’s email platform to the cloud, installing and upgrading new servers and other hardware, upgrading all users from older/slower desktops to new laptops, and installing VoIP phones.•Led a 10K square foot distribution center move which was instrumental in our ability to increase the impact for our constituents by ~400%. •Spearheaded 2 successful office moves.

Greater Boston Area

Responsible for every aspect of the client’s experience for a technical services company. Led highly complex concurrent projects ensuring superior customer satisfaction. Managed all day-to-day client-facing communication including creating and maintaining the daily schedule for 5 engineers, and overseeing workflow so that all customer needs were handled in a timely and efficient manner.• Implemented a customer survey program leading to an increase in customer service scores by 5%.• Managed all financial reporting including creating client profitability reports, and weekly revenue reporting to the Senior Management team.

End-to-end accountability for the business operations of 20+ members of sales, customer service, and support staff for a relocation/hospitality services company. Started as entry-level Guest Services Coordinator and was promoted four times, with progressively increased responsibility, over 13 years.• Increased annual revenue by over 30% by successfully managing the largest housing contract with the United States Army• Increased revenue by 10% in less than 2 months as a result of identifying an untapped customer segment.• Used creative cost-cutting measures such as vendor partnering agreements and strategic price negotiation to reduce total direct costs by 6%.• Used risk management analysis and cost control reports to manage and oversee client and vendor relationships to ensure efficient workflow and communication.• Responsible for P&L management and all financial reporting including a weekly forecast review of financial and non-financial metrics.

Bachelor Of Arts, Sociology; Anthropology

Education record

Leadership Training for Managers April 2009 Whatever It Takes Associate of the Year, BridgeStreet Worldwide September 2008