• Scoping and building out of new internal CRM processes. • Increasing efficiency of existing processes within CRM. • Ensuring integration of Dynamics with other internal systems (Outlook, order entry, website editors, portals, etc.). • Identifying, troubleshooting, and resolving Dynamics specific, process specific, and cross-system issues, bugs, and glitches. • Consulting with management on development of new processes/customizations/workflows, system limitations and capabilities, best practices, and reporting needs concerning CRM. • Ensuring data integrity though implementing quality assurance checks and balances. • Identifying the need for and performing data cleansing. • Creation and distribution of certain forms of reporting. • Administrative functions such as form customization, workflow development/creation, role creation and assignment, attribute creation and modification, etc. • Acting as an intermediary with our Development team when any customizations or integrations are needed that cannot be accomplished with out of the box functionality. • Creating technical process documentation and training documentation. • Researching third-party solutions and add-ons. • Currently performing business process analysis and working on implementing and customizing Microsoft Dynamics 2011.