With over three years of experience in managing operations and customer experience for innovative e-bike and outdoor retail companies, I have developed a strong passion and expertise for creating memorable and engaging customer journeys. As the Retail & Operations Manager at Peak Design, I oversaw the opening and running of the first flagship store in New York, where I implemented best practices for showroom management, inventory control, staff training, and customer service. I also collaborated with the marketing and product teams to showcase the brand's vision and values, and to provide feedback and insights from the customers. Previously, as the Head of Operations at Wing Bikes, I led the operations, showroom management, customer service, and servicing for the NYC-based e-bike startup, where I helped to grow the customer base, increase the retention rate, and improve the satisfaction level. In addition to my operations and customer experience skills, I have a background in copywriting, photography, and publishing, with a focus on travel, science, and medical topics. I also have a BSc in Psychology with a special interest in Neuroscience, and a Postgraduate diploma in Magazine Journalism. I am a problem solver, communicator, organiser, cyclist, photographer, and snowboarder, who is always eager to learn new things and take on new challenges. I am looking for an opportunity to leverage my skills and expertise in a dynamic and collaborative environment, where I can contribute to the growth and success of the company and the industry.