As a client-facing Chief Technologist for OpenText's Global Accounts, I partnered with Fortune 500 companies in banking, healthcare, and telecom to help them navigate technical challenges and achieve strategic goals. I leveraged deep product knowledge to drive client success, ensuring the adoption of enterprise solutions aligned with their growth objectives. Acting as a trusted advisor, I provided guidance on enhancing existing solutions and boosting user adoption, which led to an increase in sales pipeline.Collaborating with Account Executives, Customer Success Managers, and Presales teams, I supported accurate solution development, enhancing sales and client satisfaction. I delivered tailored presentations showcasing OpenText’s value, focusing on business outcomes, ROI, and alignment with C-level and Executive stakeholders' needs. I also developed targeted renewal plans, identifying risks and showcasing value realization to close renewal deals.My role included monitoring client relationships, identifying expansion opportunities, and minimizing churn risks. Additionally, I conducted competitive analysis, positioned OpenText solutions effectively, and managed the pre-sales process to align technical needs with business goals. I facilitated cross-sell opportunities by coordinating with product teams, maximizing revenue potential, and maintained CRM systems to track client interactions and manage relationships.

As a client-facing Enterprise Architect for Micro Focus' Strategic Accounts, I partnered with Fortune 500 companies in the banking, healthcare, and telecom sectors to navigate technical challenges and meet strategic objectives. Leveraging extensive product expertise, I drove client success by ensuring seamless adoption of enterprise solutions tailored to their growth goals. As a trusted advisor, I provided insights to enhance existing solutions and increase user adoption, which contributed to expanding the sales pipeline.In collaboration with Account Executives, Customer Success Managers, and Presales teams, I facilitated the development of accurate solutions that improved both sales outcomes and customer satisfaction. I delivered customized presentations highlighting Micro Focus' value proposition, with a focus on business outcomes, ROI, and alignment with the priorities of C-level and Executive stakeholders. Additionally, I designed targeted renewal strategies, mitigating risks and demonstrating value to successfully close deals.My responsibilities also included monitoring client health, identifying expansion opportunities, and mitigating churn risks. I conducted competitive analysis to strategically position Micro Focus solutions and led pre-sales efforts to ensure alignment between technical solutions and business goals. By coordinating with product teams, I identified cross-sell opportunities, maximizing revenue potential, while using CRM systems to track interactions and manage relationships.

Managed multiple cross-functional teams of Quality Assurance engineers, driving efficiencies, implementing best practices, and optimizing processes for improved performance. Led large service delivery projects, overseeing day-to-day operations, onboarding, and resource management while acting as an escalation point for sensitive issues. Directed a team of 30+ QA Engineers and Testers, managing test automation, performance testing, and project delivery. Spearheaded recruitment, hiring, and onboarding processes, including resource allocation and asset management. Supported agile practices as a Kanban facilitator and interim product owner, monitoring project performance through customer feedback to enhance service delivery. Delivered comprehensive account management and served as the primary escalation contact, fostering strong customer relationships and ensuring customer success and satisfaction.

Delivered comprehensive testing services across various industries, including Energy, Technology, Hospitality, Entertainment, and Retail. As a Consulting Manager, led engineering teams in functional, regression, and performance testing for SAP, Web, Thick Client, and API applications. Collaborated with customers to tailor testing processes to different SDLCs and establish Testing Centers of Excellence. Worked with development teams and business analysts to track quality metrics, reduce response times, and improve system reliability. Created and executed test scripts using LoadRunner and Neoload, providing key performance insights to mitigate production risks.