Chris Jacobs Email & Phone Number

Hastings, MN

Wodbury - St. Paul, MN

Responsible for order management of US Based Grocery Chain and US Military accountsInternational Customer Service Association Professional Certified

Vadnais Heights, MN

• Interact daily with customers regarding past due balances on accounts and consistently reduced DSO
• Conducted multiple account reconciliations to resolve aging debit and credit issues.
• Resolve invoicing disputes regarding pricing, product quality, program terms and shipments.
• Arrange and initiate payment plans while working with HB Fuller Sales and Credit Departments.
• Coordinate with Credit Analysts pertaining to credit holds and credit limits on new orders.
• Key member of SAP/FSCM module implementation.

Oakdale, MN

• Manage orders, pricing, shipping and logistics for all North American Imation Iron Key customer accounts.
• Interface daily with global sales team and supply chain analysts/demand planners to manage inventory.
• Approve and process requisitions for Imation IronKey software licenses and contracts.
• Responsible for all orders and maintenance of customer database for Imation IronKey online web store.
• Streamlined processes to reduce “Order to shipment” turn-around time and increase profitability.
• Exceeded all “On Time Delivery” metrics in order processing.

Oakdale, MN

• Managed account incentive programs, claims/deductions as regards shipment, pricing and product quality.
• Remapped internal processes to gain improved efficiency in claims processing. Exceeded all DSO metrics.
• Leveraged trustworthy relationships with customers to drive mutually beneficial process improvement.
• Key financial results achieved for 2011 – 2014: cleared $11.5M in customer deductions, $25M in payments and recovered $350K in invalid deductions annually.

Oakdale, MN

• Interfaced with Amazon, Office Depot, Staples, Micro Center, IBM & Hewlett Packard to complete and fulfill orders for optical media/accessories, magnetic tape, memory cards, USB drives and home theater products
• Created order, financial billing reports and forecasting trends for Demand/Supply Planners, Channel Marketing, Sales Analysts & Account Managers to provide a complete view of the sales channel & marketplace
• Collaborated with transition team to move consignment billing process to new off-site customer operations service center and assisted in training of new team members
• Analyzed and processed detailed and financially critical consignment billings, orders & sell through reports
• Improved IBM customer satisfaction rating 15% over three consecutive years. Team member for planning, logistics and rollout of new IBM and Dell brand RDX storage product line.

Oakdale, MN

• Main point of contact for all resources and guidance relating to compliance and safety regulations regarding chemical transportation for Imation
• Improved and upgraded Imation regulatory software systems with IT team and other key stakeholders
• Participated on core team for brand transition from Memorex to Imation products
• Managed details and logistics of Imation inventory transition to new distribution center
• Maintained all previous responsibilities from position as Hazardous Materials Coordinator

Oakdale, MN

• Managed all inbound and outbound domestic and international regulated material and chemical shipments. In addition managed all vendors for chemical materials utilized by Imation, Eastman Kodak and Kodak Polychrome.
• Assisted with hazardous material training for Imation plants and distribution centers as well as serving on the environmental health and safety team
• Extensive work with Imation and Oracle based software for purchase orders and inventory management
• Assisted in successful transition of Data Storage Pilot Plant compounding operations from 3M to Imation
• Implemented electronic documentation system for transportation of hazardous materials

Maplewood, MN

Maplewood, MN

Bachelor’S Degree, Speech-Communications

Certification, Mini Master Supply Chain