Chris James Email & Phone Number

Senior manager over Global Systems, Business Applications, and Helpdesk Teams supporting 720 employees for global consumer goods manufacturer and distributor. Manage full enterprise IT governance, Azure cloud services, Microsoft 365, global telephony, and dozens of SaaS business system applications handling production, manufacturing, and fulfillment. Manage global systems, networking, security, on-premise, and regional data center hardware, software, and connectivity. Additional duties include project selection, budget approvals, key performance indicators and workload management of the various team members across the globe. • Aligned IT policies and practices with evolving security standards, changing workforce landscape, and shifting business priorities in fast-changing industry and throughout Covid / post-Covid transitions. • Reduced capex and opex expenses by over $1M by identifying overlaps in technologies, negotiating better contracts, and reorganizing teams in line with their skill sets to meet ever-changing needs of the company. • Served as the technology leader and project manager for cross-functional team of 10 of systems engineers and helpdesk staff across international offices (US, Australia, Japan); oversaw IT contractors in Europe. • Provided strategic leadership to improve security of global infrastructure for both internal and customer-facing systems, including yearly PCI-DSS and NIST CSF audits, multifactor authentication, and single sign-on. • Enabled continuity of institutional knowledge during staff churn and attrition by spearheading documentation, systems inventory, and creation of a procedure-focused knowledge base. • Managed migration to an off-site datacenter. • Improved security, scalability, and inter-operability with third-party systems by leading the shift of web application workloads to Microsoft Azure hosting services.

Springville, Utah, United States

Springville, Utah

Served as implementation specialist for international product company. Managed on-prem datacenter from networking and fiber channel to the compute and storage layers. Managed all hardware and windows operating systems, virtualization with VMWare and Hyper-V. • Completed multiple projects to improve capacity across the on-premise infrastructure; added new HP 3PAR storage array, delivered by Brocade fiber channel to a cluster of HP blade servers running Microsoft Hyper-V which supports over 300 virtual servers and mission critical services.

Provided technology leadership, project management, and implementations for Managed Services Provider. Enabled customer technology goals and initiatives by contributing to MSP’s role as a virtual Chief Information Officer. • Led multiple Microsoft Office 365 and Azure migrations for customers, including security features such as document control and digital rights management; implemented Azure Active Directory synchronization with on-premise Active Directory. • Led technology refresh for a customer with 28 locations across 4 western states; replaced existing networking and server infrastructure. • Maintained customer infrastructure as part of our ongoing managed solution contracts.

Led team of system administrators and helpdesk personnel to maintain and improve corporate IT systems for multinational group of companies. Provided leadership in standardization and integration of infrastructure as well as migration of various subsidiaries and acquisitions into corporate standards and practices. • Led conversion project to Exchange 2013 that migrated 14+ years of data with nearly flawless conversion and minimal down time or impact to users. • Spearheaded conversion and migration initiatives to bring acquired companies and subsidiaries under one corporate system, including full server replacements, virtualization to VMWare, and migration of Active Directory accounts. • Improved overall corporate security by establishing policies and procedures to fulfill audit requirements. • Designed and implemented new IT systems to support opening of new corporate headquarters and new production facilities in Europe and Mexico. • Assisted with Salesforce CRM implementation; setup IDP services via Microsoft RODC and ADFS. • Led annual licensing audits and true-up review for all implemented Microsoft products.

• Managed IT systems and services for a multinational corporation, to include large virtualized and distributed environments in multiple US cities and overseas locations. • Maintained core Microsoft services as well as private cloud infrastructure in a complex network architecture while securing sensitive customer data.