I am in a senior leadership position accountable for the initial and long-term success of Epic’s customer base of 400+ prestigious healthcare organizations. I oversee the multi-year implementations of Electronic Medical Record (EMR) technology and lead a team responsible for the development and execution of customer success programs that directly impact an organization’s ability to provide world-class care to their patients. I set the direction of division-wide process improvements, define what long-term success looks like, and ensure that our 2,000+ person division can proactively guide customers towards clinical and financial benefits from the start of their partnership with Epic.- In 2023, I accepted a promotion to oversee Epic's operations, growth, and customer success in Australia and manage their largest EMR implementation to-date but ultimately was unable to relocate. - Collaborate daily with customer executives as the accountable leader in charge of more than 30 enterprise-wide projects over a ten-year period, many with budgets exceeding $100M and with project teams of >200 staff.- Develop long-term strategic roadmaps in collaboration with executives, blending ongoing technology deployments with comprehensive operational readiness to achieve lasting improvements.- Lead the professional development of multi-disciplinary implementation teams of 100-150 Epic staff, fostering their growth and refining our implementation methodology so that future customers benefit.

I established Clearsense as a trusted partner in data management, founding both the implementation and customer success divisions as we grew from ~$5M to $25M in annual recurring revenue over a 3-year period. Served as an executive advisor and the voice of the customer as we refined our implementation methodology, developed long-term success programs, and improved our product offerings.- Primary contributor to over 500% company growth by creating and deploying an end-to-end Customer Success program, developing a team of Customer Success Executives, and exceeding annual revenue expansion targets over a 3-year period. - Led Clearsense’s efforts to expand the business into the UK, partnering with counterparts at Accenture to pair our data management technology with their consulting services so as to benefit members of the National Health Service (NHS).- Served as a cultural leader at the organization, collaborating with other executives to develop a well-understood mission, vision, and set of company values that we integrated into the daily approach we took when working with our customers. - Generated an additional $10MM in total contract value from net new customers by personally leading sales efforts, serving as an executive contact and Subject Matter Expert while collaborating with sales, solution engineering, and implementation teams.

Improved customer satisfaction and retention rates by developing a professional services division from the ground up and expanding adoption of the Clearsense data platform. Introduced Clearsense's technology to new healthcare organizations, designing tailored solutions that maximize customer value. Streamlined customer onboarding and support processes, ensuring the customer benefited immediately after deployment and developed additional value-added use cases for the future.- Rescued multiple at-risk customers upon joining, strengthening Clearsense’s market position during a critical growth phase. - Developed the Client Services division from the ground up, building a team of implementation managers who used a standards-driven implementation approach to ensure the successful initial deployment of our data platform technology.- Achieved 200% year-over-year growth for Clearsense through strategic business development, implementation, and customer success initiatives, securing millions in ARR.

Rapidly moved into a senior leadership role focused on the improvement of healthcare operations through strategic deployment of Electronic Medical Record technology. I led the award-winning implementation of Epic at more than 25 prestigious healthcare organizations, many with budgets exceeding $100M. Also accountable for a separate team of 20 staff that helped more than 40 Epic customers attain the HIMSS Stage 7 Award, the industry’s top accolade for comprehensive, outcome-focused technology adoption.- Worked directly with the CEO to evaluate all global expansion opportunities, assess risks, and develop implementation plans that made these unique customers successful as we thoughtfully entered new markets.- Developed comprehensive change management programs and improved operational efficiencies across diverse clinical disciplines by advising healthcare executives on best practices and effective change management strategies.- Fostered innovation and enhanced professional development by mentoring a robust community of Epic Implementation Directors and Executives, elevating Epic’s reputation as a leading healthcare IT solution provider.