Chris Joyce Email & Phone Number

Old Broad Street, London

2017> - CMA Remedies - Engaged by the UK Finance Executive and the leading UK banks to coordinate the successful implementation and then the ongoing management of CMA remedies in the Personal and Business markets. This includes the CMA Orders to standardise and streamline the opening of Business Current Accounts and the creation of the UK's first.

Bristol I London

Professional interim executive specialising in developing customer strategies and facilitating pan-industry solutions to enhance competition and performance in the commercial banking markets.

Bristol/London

• Interim role working with the leadership team on the Competition Investigation into SME banking.Instrumental in developing LBG’s strategy for remedies in the SME market including:
• Led LBG's involvement in the creation of the Nesta SME 'Open Up' Innovation Challenge
• Innovated the development of a working prototype of a comparison tool for SMEs
• Competition lead on LBG’s CMA Remedy work on Business Current Account opening standardisation
• Led the design and delivery of LBG’s behavioural Trials for SMEs
• Subject matter expert on submission of LBG’s responses and inputs to CMA remedy papers through the Investigation

Manchester, United Kingdom

Interim assignment working with the Strategy and leadership teams on strategic priorities at Co-operative Bank. Successfully orchestrated the articulation and Board approval of new SME strategy, then the creation and mobilisation of the Transformation Programme to implement that strategy.

Bristol/London

Orchestrated the strategy and delivery of Lloyds Banking Group's successful participation in UK Government lending schemes, Funding for Lending and the National Loan Guarantee Scheme. As the largest lender in Funding for Lending at £443 billion, successful delivery of net lending growth was a key priority and signature action under the Group's 'Helping.

Manchester / London

Interim assignment with responsibility for leading the strategy and design for the business banking segment, then accountability for the delivery and performance of business and lending strategies in the small business sector.

Manchester / London

New role to provide fresh focus and impetus to the development of the customer strategy and growth of the CFS Corporate & Markets business. The portfolio covered the range of CFS' capabilities in specialist markets including Corporate Banking, Business Banking, Business Payment Services, Treasury Services, Asset Management and Intermediary Mortgage business.

London / Manchester

Responsible for strategy development, strategy planning and market / environmental / competitor insights in this diverse and uniquely positioned financial services business. Responsibilities range across the Retail/Consumer banking, general insurance, life & investments, and wholesale banking markets.

Reporting directly to the Managing Director, then Strategy and Change Director, Commercial Banking with special responsibility for leading and delivering a range of customer-focused strategic programmes in the Business, Commercial, Wealth and Personal banking sectors

Reporting to Director of Marketing, Commercial Banking, leading a team of 28 high calibre marketers. Responsible for the origination and delivery of new segmentation strategy; customer value propositions; Key Sector propositions, growth and profitability; customer retention; CRM/Direct Marketing and Lead Generation ~ all for the Commercial Banking customer.

Reported to Director of Marketing, Business Banking with a team of 20 marketers. In addition to the above role, additional responsibilities included ~ switcher recruitment proposition; design, development and delivery of new products and propositions; market intelligence and customer research.

Reported to the Head of Change Management, then Director of Strategy. Responsible for the design, development and implementation of a range of major Group and Business Banking strategic programmes.

Formed and led a group of branches and large team in delivering high levels of P&L and franchise growth performance across the range of Retail, Regulated, Wealth, Business and Customer Service sectors.

Range of managerial roles in Lloyds Bank including: Global Corporate Banking based in London, relationship management of multi-nationals; Regional Lending Advances Controller and a variety of roles in Retail Branch Banking.Bank of America, Europe, Middle East and Africa Division, London; Management trainee in international banking.