Chris Justice Email and Phone Number
I am a skilled and versatile logistics professional with over 15 years of experience in data analytics, workforce management, and customer service. I have a proven track record of developing and maintaining strong cross-functional relationships, with a focus on data integrity. I am highly proficient with SQL, and am experienced with many other software suites associated with my fields of work, including PowerBI, the Verint Workforce Management software (especially regarding its Voice Analytics features), IEX Totalview, and Avaya CMS.I have led or directly contributed to projects that have realized millions of dollars of annual cost savings, as well as initiatives that have improved employee performance and customer experience. I am a results-driven problem-solver with experience communicating to both technical and non-technical audiences in dynamic work environments.
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Operations Excellence Supervisor, Global Business ServicesUps Supply Chain Solutions Mar 2022 - PresentData-driven, largely SQL-based, descriptive and predictive analytics used to improve efficiencies and reduce operating costs in large-volume customer care call center environments and global logistics operations. New project development and project-scale leadership and organization in support of the analytical goals. Communication of project findings and recommendations to diverse, cross-functional audiences.Projects included fraud identification and reduction, recommendations to reduce errors in package logistics, and predictive analysis of the potential expansion of customer experience services.
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Data Analytics Supervisor, Global Business ServicesUps Supply Chain Solutions Sep 2021 - Mar 2022Data-driven, largely SQL-based, descriptive and predictive analytics used to improve efficiencies and reduce operating costs in large-volume customer care call center environments. Communication of project findings and recommendations to diverse, cross-functional audiences.Projects included Brexit remediation and improved quality of service to health care industry clients
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Data Analytics Specialist, Global Business ServicesUps Supply Chain Solutions Jun 2019 - Sep 2021Data-driven analytics in support of large-volume customer care call center environments.
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Application Development Specialist, Workforce Management / Human ResourcesUps Supply Chain Solutions Nov 2013 - Jun 2019Overland Park, Kansas, United StatesDevelopment of ASP- and Javascript-based local intranet applications in support of Workforce Management and Human Resources. Development and analysis of team- and project-specific KPIs to improve metricization of employee output.The highlight project in this role was development and maintenance of an employee metrics dashboard with gamification elements that resulted in widespread improvement to KPIs across multiple functional groups.
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Workforce Management SpecialistUps Supply Chain Solutions Sep 2011 - Nov 2013Overland Park, Kansas, United StatesOptimization of employee schedules and call-to-agent routing based on real-time data in a call center environment. Predictive analysis of data trends to right-size employee onboarding, training classes, and department staffing goals.
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Workforce Management AdministratorUps Supply Chain Solutions Sep 2006 - Sep 2011Overland Park, Kansas, United StatesOptimization of employee schedules and call-to-agent routing based on real-time data in a call center environment.
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Customer Service Coach, SonicairUps Supply Chain Solutions Dec 2005 - Sep 2006Overland Park, Kansas, United StatesLed a team of customer service representatives in a call center environment, supporting a premium, same-day-delivery logistics service. Duties included customer escalation management, employee skill development, and work product quality evaluation.
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Customer Service Representative, SonicairUps Supply Chain Solutions Nov 2005 - Dec 2005Overland Park, Kansas, United StatesCustomer service work in a dedicated call center, supporting a just-in-time, same-day-delivery premium logistics service. Primary clients were in the health care, automotive, and technical industries. Typical work included planning and scheduling necessary transportation logistics, including private courier vehicles and cargo loading on commercial airliners, as well as tracking and problem resolution associated with the service.
Frequently Asked Questions about Chris Justice
What company does Chris Justice work for?
Chris Justice works for Ups Supply Chain Solutions
What is Chris Justice's role at the current company?
Chris Justice's current role is Operations Excellence Supervisor at UPS Supply Chain Solutions.
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1hotmail.com3 +167832XXXXX
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Chris Justice
Leawood, Ks4gmail.com, gmail.com, engenio.us, engenio.us -
1gappartnersinc.com2 +182842XXXXX
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2att.net, mckinneyandjustice.com6 +133658XXXXX
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3gmail.com, nike.com, propellersfo.com1 (214) 6XXXXXXX
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