• Facilitated learning to develop participants' skill sets. This includes classroom and/or virtual instruction, team meetings and debriefs.• Used the appropriate training model as a guideline to aid in the support of participant skill strength, gap identification and development.• Assisted with innovative virtual delivery ideas, instructional design, and operational performance analytics for numerous courses.• Assisted Learning and Delivery Care team in the set-up of virtual customer premise equipment labs to support Central Division.• Proofread, critiqued, and provided recommendations for the new course content ensuring the programs provided the best experience possible as we move forward to launch on a national scale.• Star chamber member assisted the transition of a face-to-face learning environment to a virtual modality and self-directed courses.

• Facilitated training across enterprise for all network Commtech levels and classes• Member of National Network Delivery forecasting/planning team • Developed new relationship with ULearn and DeepBlue• Selected for ULearn Insider, Product ambassador that actively shares and influences engagement with ULead peers• Collaborated with cross regional trainer to plan and conduct training for the Houston construction department. Training was designed to help grow the departments technical knowledge on how the plant operates and construction needs for COAX vs Fiber.• Assisted with innovative virtual delivery ideas, instructional design, and operational performance analytics for numerous courses.• Create and implement evaluation plans to demonstrate business impact and Return on Investment.

• Identify and share innovative ways to incorporate technology within facilitation/producing.• Be a change champion for processes or technology initiatives that drive consistency, innovation, and/or delivery of a high-level learner experience.• Take initiative to stay up to date and learn functionality of existing and new tools and platforms including Workday, Teams, and other Microsoft Office Tools.• Embrace a radically digital mindset and approach to learning delivery.• Effectively uses data to recommend and make decisions.• Embodies a commitment to DE&I through interactions, content.• Demonstrate teamwork and collaboration with class needs; supports teammates, learners, and business partners.• Manage classroom (virtual or instructor led) to create and maintain a safe and inclusive learning environment.

• Compile and analyze key class metrics for all classes.• Generate and apply Level One Feedback and Instructor-initiated feedback.• Create and maintain a safe learning environment.• Ensure 100% integrity with all COLs, tests, and learner information.• Demonstrate proficiency as a virtual learner and virtual facilitator.• Identify and share innovative ways to incorporate technology into the classroom Initiate and be a change champion for initiatives that drive innovation, technology, and delivery excellence.• Support and contribute to NPS initiatives.• Maintain cost-consciousness and adherence to T&E policy.• Complete and participate in ROI/ Impact Studies.• Build and maintain relationships with business partners using ADKAR/Change Management.• Support and launch new training initiatives/provide feedback to colleges and business partners.

Job Summary:Responsible for performing routine troubleshooting calls, surveys,locates, outage repair, on-call duty, shift work, track/repair CLI,power supply maintenance, and construction maintenance in accordancewith Comcast procedures and practices.Core Responsibilities:- Performs routine troubleshooting calls: troubleshoots the plantthrough the distribution cable to the node in order to restore customervideo, CHSI, or CDV as required. Must possess the ability to usebasic cable test equipment. - Performs work near power lines and electricity.- Responds to and repairs service interruptions during regular businesshours, shift work or when “on-call” as required. - Performs CLI ride-out and track and repair leakage, as necessary.-Works and travels in inclement weather.- Performs construction maintenance duties such as: splicesaerial/underground coaxial cable and equipment to restore cable plant tosystem specification; splices and activates new coaxial plant asrequired; repairs and/or replace damaged aerial/underground plant; andinspects, repairs and/or replaces power supplies.- Performs other duties as requested by supervisor in order to achievedepartmental goals and objectives.- Performs other tasks as requested by the Supervisor.

• Troubleshoot cable plant through the distribution cable and node to restore customer services.• Must have the ability climb poles, ladders and operate aerial lifts 18 to 20 feet above ground, as determined by the system's requirements.• Performs work near power lines and electricity.• Surveys the plant to ensure service availability to potential customers.• Performs underground location of existing plant using system prints and cable locating equipment to prevent cable damage and service interruption.• Must have the ability to read general system layouts from blueprints.• Responds to and repairs service interruptions during regular business hours, shift work or when "On-calls" as required.• Performs CLI ride-out and track and repair leakage.• Splices aerial/underground coaxial cable and equipment to restore cable plant to system specification.• Splices and activates new coaxial plant as required.• Repairs and/or replace damaged aerial/underground plant.• Inspects, repairs and/or replaces power supplies as necessary.• Must have the ability to comply with safety procedures and requirements.• Possesses knowledge to identify plant issues and resolves no-cable situations to the node and escalate as required.• All Competencies of Customer CommTech 1-3