Chris Kapsalis Email & Phone Number

Be Bold: Innovate Fearlessly. Build with Quality: Launch Faster.For too long, technical jargon has been used to confuse and delay, and partnerships have been designed to trap rather than empower. At Gathered & Found, our mission is to change the game. We create trusted, enjoyable, and flexible partnerships that deliver results. We're here to make tech.

London, England, United Kingdom

• Hired into Sheffield Haworth to support the expansion of their consultancy business unit, S&H Consulting. Responsible for managing a transformation process for internal operations and the development of a service.
• Strategy Development
• Service Design & Implementation
• Operations and Control
• Project Delivery
• Portfolio Management

London, United Kingdom

• Hired into Investigo to support the creation of their consultancy business unit, Definia (formerly Investigo Consulting). Primary responsibility was to define and establish the service delivery capability aligned to.
• Business Start-Up - I was part of the consultancy build out from its infancy which meant that early responsibilities included:o Business Plan- Supported the creation and on-going delivery of a 3-year business plan.o.
• New Product Introduction- Co-managed a roadshow which launched the Consultancy offering across all of Investigo’s UK offices. This included the introduction of delivery management as a service and how critical it is to.
• Service Delivery- Created a suite of management products, tailored to each of our 3 service lines, to provide on-going transparency regarding our delivery execution, whilst always maintaining the humility to.
• Scalable Business Model- Introduced project management tooling into our service offering as a way of accommodating additional customers without immediately having to increase staffing levels.
• Contract Management:o Liaise with clients, consultants and internal legal counsel for the creation of all Statements of Work.o Manage the renewals process to reach commercial goals.

London, United Kingdom

• Service Delivery Lead committed to the delivery of practical and effective solutions to client problems and project issues. Predominantly client based; I added value to their initiatives through effective stakeholder.
• Contract Management- Ensure understanding of project vision as defined by customer business and technical requirements. Understand SOW's/MSA's and importance of meeting deliverables/expectations of the Client.
• Service Delivery- Consolidate and provide project reporting regarding resources on engagement and progress made on their respective projects as defined by client via Monthly or Quarterly Business Reviews.
• Quality Management- Understand the project product description and establish a quality management approach, including register, that ensures the monitoring and timely approval of all deliverables.
• Budget Management- Manage revenue tracker for assigned engagement(s).
• Resource Management:o Effective & consistent communication regarding the on-boarding & off- boarding of our consultants.o Manage performance related issues.o Manage resource availability and communicate any associated.

Bracknell, Berkshire

• As Strategic Operations Manager I was tasked with creating and managing a shared function to service our “strategic” clients, where managed services were provided to our clients within IT and Investment Banking.
• Business Delivery - I was tasked to deliver a business-critical project; to redesign and re-structure our shared function team to create a single service hub for our new and existing Statement of Work business (value.
• Process Improvement - Implementing process improvement strategies in the Commercial & Operations team, driving revenue maximisation. This included:o Analysing, transforming, and ultimately resolving business problems.
• Delivering Technical Change – Created a Budget Spend reporting suite through process analysis, re-design, and improvement. The strategy involved the creation of a reporting suite to manage all spend against agreed.

London, United Kingdom

• My potential was quickly recognised, and I was promoted within 3 months of working at Allegis Group. My immediate focus within this remit was to support the business with a huge change management project where we.
• Team Management and Development of 8 invoicing specialists. o Core focus on talent management and PDP composition and delivery.
• Operational Efficiency- Ensure exceptional level of accuracy and timely issuance of 4,500 customer invoices monthly.
• Drive Continuous Improvement for all existing and new customer invoice processes.
• Design & Implementation of Credit Risk Function to manage EMEA clients:o Decrease debtor days 16% from 45 days to 38.o Increasing business cash flow both in terms of mitigating write-off but also minimising use of.
• MI Reporting:o Weekly and monthly KPI reporting to senior management.o Monthly debtors report to the FD/FC and highlight any customer balances that pose potential credit risk.

London, United Kingdom

I joined Allegis Group as a Business Operations Graduate in 2014. I was responsible for developing, growing, and maintaining productive customer relationships through effective and efficient communication and on-site client meetings for effective issue resolution.

Barnet, Hertfordshire

A voluntary placement year in my third year at University. My understanding of the charity sector was enhanced whilst working with the Finance department to ensure that the flow of costs and revenues between various projects were accounted for and managed.