Chris Kapsalis Email & Phone Number

Be Bold: Innovate Fearlessly. Build with Quality: Launch Faster.For too long, technical jargon has been used to confuse and delay, and partnerships have been designed to trap rather than empower. At Gathered & Found, our mission is to change the game. We create trusted, enjoyable, and flexible partnerships that deliver results. We're here to make tech building exciting, reliable, and efficient, ensuring you build fast and launch faster.We promise to revolutionise your product development experience through human-centric relationships. We partner with curious and driven individuals to challenge the status quo, engineering exceptional products that propel your business forward. Our commitment to innovation and excellence ensures you build fast and launch faster, accelerating your time to market and driving your success.Get in touch to explore how our custom-built solutions and bespoke delivery model can help you to achieve key outcomes, build successfully augmented teams to overcome complex challenges and build futureproof tech strategies.

London, England, United Kingdom

Hired into Sheffield Haworth to support the expansion of their consultancy business unit, S&H Consulting. Responsible for managing a transformation process for internal operations and the development of a service delivery function from the ground up. Key areas include:• Strategy Development• Service Design & Implementation • Operations and Control• Project Delivery• Portfolio Management• Commercial Acumen• Contract Management• Providing Management Information

London, United Kingdom

Hired into Investigo to support the creation of their consultancy business unit, Definia (formerly Investigo Consulting). Primary responsibility was to define and establish the service delivery capability aligned to their managed and project-based service offering for all private sector clients. The service organically absorbed public sector clients too, which saw the Delivery function have oversight of 200+ deployed consultants.Key responsibilities included:• Business Start-Up - I was part of the consultancy build out from its infancy which meant that early responsibilities included:o Business Plan- Supported the creation and on-going delivery of a 3-year business plan.o Business Name- Developed the design, define & deliver slogan which led to the creation of Definia.o Branding- Supported the initial branding workshops including development of website.• New Product Introduction- Co-managed a roadshow which launched the Consultancy offering across all of Investigo’s UK offices. This included the introduction of delivery management as a service and how critical it is to the provision of managed services.• Service Delivery- Created a suite of management products, tailored to each of our 3 service lines, to provide on-going transparency regarding our delivery execution, whilst always maintaining the humility to self-reflect and ensure ongoing performance met our client’s wider expectations regarding existing delivery and new business opportunities.• Scalable Business Model- Introduced project management tooling into our service offering as a way of accommodating additional customers without immediately having to increase staffing levels. • Contract Management:o Liaise with clients, consultants and internal legal counsel for the creation of all Statements of Work.o Manage the renewals process to reach commercial goals.• Management Reporting:o Reported directly to the CEO on current and forecast earnings.o Created and maintained a demand pipeline view.

London, United Kingdom

Service Delivery Lead committed to the delivery of practical and effective solutions to client problems and project issues. Predominantly client based; I added value to their initiatives through effective stakeholder, resource & budget management. I supported the identification of Allegis Group’s three service components and was responsible for creating a practical solution that enabled successful project delivery. Key focuses included:• Contract Management- Ensure understanding of project vision as defined by customer business and technical requirements. Understand SOW's/MSA's and importance of meeting deliverables/expectations of the Client.• Service Delivery- Consolidate and provide project reporting regarding resources on engagement and progress made on their respective projects as defined by client via Monthly or Quarterly Business Reviews.• Quality Management- Understand the project product description and establish a quality management approach, including register, that ensures the monitoring and timely approval of all deliverables.• Budget Management- Manage revenue tracker for assigned engagement(s).• Resource Management:o Effective & consistent communication regarding the on-boarding & off- boarding of our consultants.o Manage performance related issues.o Manage resource availability and communicate any associated risks.• Risk and Issues Management- Perform issue management and facilitate issue resolution with proper notification to all affected parties. Understand escalation protocol between clients, consultants, and Account Directors.• Relationship Management:o With key stakeholders across my client’s Global Technology and Operations business area.o Collaborate with Account Directors and other internal departments to ensure operational effectiveness.• Business Development- Support new business lead generation.

Bracknell, Berkshire

As Strategic Operations Manager I was tasked with creating and managing a shared function to service our “strategic” clients, where managed services were provided to our clients within IT and Investment Banking sectors. I was responsible for part of the UK team with total accountability for 12 members of staff. The value of the SOW’s I governed was between £250k - £6.5m and so data governance and methodology were crucial to meeting deadlines and expectations. I was the single point of contact for all our Sales Directors as a subject matter expert in additional client service requirements and following through to delivery.Key responsibilites included:• Business Delivery - I was tasked to deliver a business-critical project; to redesign and re-structure our shared function team to create a single service hub for our new and existing Statement of Work business (value £100m annually). This involved the contractor to client management cycle to improve efficiency and remove any waste from the service offering. o Statement of Work Planning and Implementation: Consolidate and provide financial reporting to aid Sales Directors in Monthly/Quarterly reviews. Managed all client communications around budget spend and forecasting for two key clients: HSBC & RBS. Strategic negotiation with Procurement regarding pipeline spend.o Risk Mitigation Planning (Internal Data Control and External Client Revenue Control).• Process Improvement - Implementing process improvement strategies in the Commercial & Operations team, driving revenue maximisation. This included:o Analysing, transforming, and ultimately resolving business problems using process improvement and or technology. • Delivering Technical Change – Created a Budget Spend reporting suite through process analysis, re-design, and improvement. The strategy involved the creation of a reporting suite to manage all spend against agreed budgets for each client.

London, United Kingdom

My potential was quickly recognised, and I was promoted within 3 months of working at Allegis Group. My immediate focus within this remit was to support the business with a huge change management project where we looked to relocate the operations function from London to our headquarters in Bracknell, Berkshire. Naturally, this wasn’t a viable option for many individuals and therefore I was responsible for disciplinary management whilst maintaining pipeline talent solutions. The aim of this effort was to reduce overhead costs and improve the liquidity of the business through driving department efficiencies in a centralised location.Key responsibilities included:• Team Management and Development of 8 invoicing specialists. o Core focus on talent management and PDP composition and delivery.• Operational Efficiency- Ensure exceptional level of accuracy and timely issuance of 4,500 customer invoices monthly.• Drive Continuous Improvement for all existing and new customer invoice processes.• Design & Implementation of Credit Risk Function to manage EMEA clients:o Decrease debtor days 16% from 45 days to 38.o Increasing business cash flow both in terms of mitigating write-off but also minimising use of credit line from HSBC.• MI Reporting:o Weekly and monthly KPI reporting to senior management.o Monthly debtors report to the FD/FC and highlight any customer balances that pose potential credit risk.• Customer Relations- Customer query management and resolution in a timely manner.

London, United Kingdom

I joined Allegis Group as a Business Operations Graduate in 2014. I was responsible for developing, growing, and maintaining productive customer relationships through effective and efficient communication and on-site client meetings for effective issue resolution.

Barnet, Hertfordshire

A voluntary placement year in my third year at University. My understanding of the charity sector was enhanced whilst working with the Finance department to ensure that the flow of costs and revenues between various projects were accounted for and managed.