Chris Killick Email & Phone Number

Bromley, United Kingdom

Product Owner in the Guidewire PolicyCenter squad. Working with BAs and SMEs to translate business requirements in to development stories. Prioritising the backlog, sprint planning and working with our developers and testers to deliver the new policy administration system for DLGs home insurance products.

Nationwide

As the head of assurance in Claims, I worked with my teams to demonstrate all our people were taking responsibility for getting the right customer outcomes. The control framework we implemented supported the customer objectives while providing assurance of claims being managed to best in class industry practices and having a strong grasp on indemnity control.

Bexhill On Sea

At Hastings I worked closely with the Director of Risk & Compliance, ensuring regulatory and risk controls were in place throughout the company, while enabling and supporting the business to achieve its ambitious growth targets.As well as day to day compliance support to all operational teams I had involvement in the oversight and monitoring of outsourced activities and was a key member of project workstreams – providing insight, recommendations and regulatory guidance in a commercially aware manner.

Nationwide

During my time at Aon I worked alongside the operational teams to provide a framework of processes and guidance to enable staff to be compliant while delivering an excellent customer experience.As the first line compliance manager I was involved in multiple project workstreams, ranging from oversight of local change through to a major acquisition and a footprint reduction programme.

Croydon, United Kingdom

A short term contract working with the management team and providing compliance insight for the "getting ready for FSA" project. I had significant involvement with the creation of the financial promotions controls which included working with a large number of partners with white labelled products and services through AIG.

Brighton, United Kingdom

I joined Family Assurance (now OneFamily) in 1999 and was part of a newly created Accounts team which was set up to handle the launch of the new ISA products. I progressed to a supervisory role having oversight of the client money account reconciliations, unit trust dealings and customer settlements. I moved to the Compliance team when the FSA superseded the previous regulatory bodies (IMRO and PIA).

Brighton, United Kingdom

Primarily a sales and service handler in home, motor and travel insurances with exposure to claims during surge and severe weather events. Progressing through various contact centre roles and at the time of leaving was a member of the technical and complex referrals team.

Cert Cii

Gcse, English, Maths, Science, Business Studies, Expressive Arts