Scaled two separate teams from 20 to 200 people. Identified meaningful KPI’s and developed reporting and actionable insights. Vetted and onboarded vendors for real-time management software. Presented QBR analysis and enterprise-wide reporting. Increased qualification rates and shared funnel performance insights with the sales team driving attach rate by 250%. Managed relationships with marketing affiliates. Facilitated inbound and outbound calling capabilities for onboarding partners in Salesforce and Ring/DNA. Identified opportunities and automated processes to optimize concierge team efficiency.

Conceptualized, facilitated, and implemented self-service scheduling feature for sales staff. Led sales staffing enterprise wide and ran weekly operational meetings. Formalized talent management and development process to enhance professional development skills and goals of staff. Created enterprise-wide reporting on recruitment, hiring, and sales team performance. Developed C-level and Senior Leadership reporting on project management of new WF Suite. Strategized to target operational inefficiencies and improve processes. Drove performance results through successful design of compensation plans for sales and leadership teams.