Christopher Kunkel Email & Phone Number

New York City Metropolitan Area

• Responsible for implementation services of customers' High-End Storage and Hyper-Converged Dell Technologies' solutions.• Configuring Dell Technologies systems on various OS's including Linux, Windows, and MacOS.• Responsible for hardware, software, and firmware upgrades on Dell EMC switches, storage, and servers.• Assisted SA's, PM's and SAM's with storage monitoring, backup, and disaster recovery plans.

• Worked closely with software engineering and design teams to ensure TM mobile app and website adhered to design and feature specifications.• Worked closely with application developers to isolate and solve design problems encountered during testing and implementation stages.• Worked with AWS's DynamoDB, and Cognito, troubleshooting issues.• Developed strong relationships with stakeholders, keeping them informed about project status and addressing any concerns promptly.• Maintained detailed documentation throughout the testing process for easy reference during future projects.• Increased efficiency of the QA process by introducing relevant tools for automation, reporting, and collaboration.• Worked as escalation manager for customer support issues.

New Jersey, United States

• Installing, configuring and maintaining, Dell Technologies equipment including, VxRail w/ Vmware configuration, PowerStore/Data Domain, XtremeIO, Powerscale/Isilon, Powermax/Vmax, ECS, Unity, Cisco and Brocade switches. • Installed, configured and upgraded Linux and Windows based systems. • Managed complex hardware and software implementation projects from initiation to completion, ensuring timely delivery within scope and customer constraints.• Routing and connecting fiber and copper cables according to spreadsheet specs.• Configuring IP's, subnets, gateways, & VLANS, firewalls and proxy servers. Maintained strong relationships with clients through regular communication and follow-up.• Ensured effective resolution of technical issues encountered during implementations/upgrades.• Managed customer's hardware inventory.

• Installed, Upgraded, and maintained Dell EMC equipment for multiple Enterprise Accounts in the NY/NJ District.• Main customer contact for assigned accounts regarding all installs, upgrades, and on-site troubleshooting & break/fix activities.• Maintained records of customer systems, networks, code currency, and ensured up to date security protocols.• Kept accounts install base updated and accurate at all times.• Responsible for escalations, follow-up, root cause analysis and fault resolution on issues relating to assigned accounts.• Led technical conference calls during customer escalations.• Responsible for providing status updates to customer, management and account teams.• Established strong relationships with customers through clear written and verbal communication and consistent quality service.• Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently.

• Resolved on site and remote break/fix activities for customer's EMC products. • Troubleshooting network connectivity issues.• Installing and upgrading Linux based storage systems.• Racking/stacking, cabling and configuring customer's EMC equipment. • Performing code and firmware upgrades.• Escalating technical issues.

Jersey City, New Jersey, United States

• Collected, processed, and analyzed hydrographic survey data.• Used statistical analysis in collaboration with the Engineering team to identify insights and conclusions from complex data.• Improved efficiency in field tasks through the implementation of modern GPS technology for precise location measurements.• Enhanced accuracy in survey measurements by calibrating and maintaining surveying instruments regularly.• Used collected data to generate hydrographic charts and graphs according to project specifications.• Presented the data and analysis to contractors and leadership teams.