Christopher Kunkel Email & Phone Number

New York City Metropolitan Area

• Responsible for implementation services of customers' High-End Storage and Hyper-Converged Dell Technologies' solutions.
• Configuring Dell Technologies systems on various OS's including Linux, Windows, and MacOS.
• Responsible for hardware, software, and firmware upgrades on Dell EMC switches, storage, and servers.
• Assisted SA's, PM's and SAM's with storage monitoring, backup, and disaster recovery plans.

• Worked closely with software engineering and design teams to ensure TM mobile app and website adhered to design and feature specifications.
• Worked closely with application developers to isolate and solve design problems encountered during testing and implementation stages.
• Worked with AWS's DynamoDB, and Cognito, troubleshooting issues.
• Developed strong relationships with stakeholders, keeping them informed about project status and addressing any concerns promptly.
• Maintained detailed documentation throughout the testing process for easy reference during future projects.
• Increased efficiency of the QA process by introducing relevant tools for automation, reporting, and collaboration.

New Jersey, United States

• Installing, configuring and maintaining, Dell Technologies equipment including, VxRail w/ Vmware configuration, PowerStore/Data Domain, XtremeIO, Powerscale/Isilon, Powermax/Vmax, ECS, Unity, Cisco and Brocade switches.
• Installed, configured and upgraded Linux and Windows based systems.
• Managed complex hardware and software implementation projects from initiation to completion, ensuring timely delivery within scope and customer constraints.
• Routing and connecting fiber and copper cables according to spreadsheet specs.
• Configuring IP's, subnets, gateways, & VLANS, firewalls and proxy servers. Maintained strong relationships with clients through regular communication and follow-up.
• Ensured effective resolution of technical issues encountered during implementations/upgrades.

• Installed, Upgraded, and maintained Dell EMC equipment for multiple Enterprise Accounts in the NY/NJ District.
• Main customer contact for assigned accounts regarding all installs, upgrades, and on-site troubleshooting & break/fix activities.
• Maintained records of customer systems, networks, code currency, and ensured up to date security protocols.
• Kept accounts install base updated and accurate at all times.
• Responsible for escalations, follow-up, root cause analysis and fault resolution on issues relating to assigned accounts.
• Led technical conference calls during customer escalations.

• Resolved on site and remote break/fix activities for customer's EMC products.
• Troubleshooting network connectivity issues.
• Installing and upgrading Linux based storage systems.
• Racking/stacking, cabling and configuring customer's EMC equipment.
• Performing code and firmware upgrades.
• Escalating technical issues.

Jersey City, New Jersey, United States

• Collected, processed, and analyzed hydrographic survey data.
• Used statistical analysis in collaboration with the Engineering team to identify insights and conclusions from complex data.
• Improved efficiency in field tasks through the implementation of modern GPS technology for precise location measurements.
• Enhanced accuracy in survey measurements by calibrating and maintaining surveying instruments regularly.
• Used collected data to generate hydrographic charts and graphs according to project specifications.
• Presented the data and analysis to contractors and leadership teams.