Chris Labianco Email & Phone Number

Colorado Springs, Colorado, United States

Working as a support engineer for Microsoft Entra ID, Active Directory hybridenvironments, provisioning, multi-tenant organizations, and RBACAdministering technical guidance and mentoring team members, fostering acollaborative and innovative global work environmentAdept in SSO, MFA, identity governance, and conditional access policiesCounseling development teams on escalating and resolving complex technicalissues promptlyOrganizing and maintaining knowledge base articles and documentation forinternal and external audiencesAdvising clients on setting up SSO and conditional accessFamiliarity in DNS and DHCPAs the tenured engineer, guided teams in ‘swarming’ assistance to boostperformance and achieve solutions for complex technical matters.

Colorado Springs, Colorado, United States

Coordinated and executed expert troubleshooting and resolution forcomplex technical issues escalated from Tier 1 and Tier 2 support teams.Motivated junior support engineers, providing guidance on best practicesand technical knowledge.Resolved complex technical problems by identifying root causes, analyzingdata, and implementing solutions to prevent future escalations such asthrough Active Directory and AD ConnectShowcased timely and effective technical support to global clientsexperiencing escalated issuesOversaw and supervised a team of 4 to 5 individuals.Coached Tier 1 and Tier 2 support teams on effective management ofcasework leading to accelerated output.Advised Tier 1 and Tier 2 support teams on handling escalations.responsible for ensuring effective management of their casework andhandling escalations when necessary

Supplied advanced technical support to investigate and resolve complexnetwork and system issues for global clientsExecuted in-depth root cause analysis to identify and address recurringtechnical issues within the environmentUtilized ticketing systems to track and document support activities,ensuring accurate and timely communication with global clientsUpgraded and simplified client solutions by diagnosing and replicatingthem in test lab settings.Facilitated Tier 2 engineer colleagues in resolving case challenges.Implemented PowerShell to diagnose and resolve customer issues.Showcased leadership skills by ‘nesting’ newly hired engineers for theirfirst few weeks of productionLaunched and maintained a Tier 2 OneNote

Cisco Networking

Advanced Diploma, 3.0

Activities and Societies: Honors, perfect attendance

Cisco Networking