*Customer facing Project Manager responsible for coordination and execution of Carrier Ethernet Back Haul deployments across the Comcast footprint* Establishes and manages critical dates required for on time completion of deliverables* Works with the tactical project managers to develop corresponding mitigation plan* Personally in charge of coordinating and communicating between Comcast and associated vendors to maintain schedules delivery within budget, and quality of all deliverables for a specific project* Proactively reviews and validates deployment project plans identifying risks, issues and gaps that could impact project timelines and goals

* Works with the tactical project managers to develop corresponding mitigation plans* Responsible for holding weekly calls on current and future projects in regards to budgeting, timeframes, and scheduling* Develop and manage communications and summary reports for various teams throughout the company in order for all parties involved in a project to have a common place to view/share information* Accountable for escalating potential problems to management as necessary to ensure projects are meeting timeframes, budget goals, and objectives as required.* Personally in charge of coordinating and communicating between Comcast and associated vendors to maintain schedules delivery within budget, and quality of all deliverables for a specific project.* Establishes and manages critical dates required for on time completion of deliverables* Proactively reviews and validates deployment project plans identifying risks, issues and gaps that could impact project timelines and goals

* Maintain and follow Configuration and Change Management processes * Manage multiple conference bridges during the Maintenance window* Maintain current Ontool information on the LMC outage board* Organize, track and schedule Planned and Emergency Maintenance tickets * Host daily Go/No Go calls to review and prepare Scheduled Maintenances: (ex.) Node Splits, Node Replacements Transmitter Splits, IOS upgrades, CDV migrations, Plant Hardening Projects, Fiber Splicing Projects* Track and manage multiple tickets, dates, deadlines and projects* Produce Monthly Cap Labor Reports* Maintain current updates in TTS ticket work logs and execute Resolution scripts* Perform Notifications and Escalations of Outages and Scheduled Maintenances to Field Technicians, Supervisors, Managers, Directors, Dispatch, Call Centers, Region and Division Personnel* Partner with the National Engineering & Technical Operations, NETO and other LMC teams to support the Change Management and Scheduled Maintenance processes* Work under the direction of Engineering Department Management and receive prior written (or email) Engineering Department approval for any work/decisions that could effect the Operations of the business. Specific examples are: Scheduled Maintenance process/reporting changes and Eastern Division LMC Procedural changes

* Assist in third party verification of CDV orders* Ensure successful completion and check in of CDV work orders* Assist technicians in troubleshooting CDV service issues* Ensure 911 capability of CDV orders through daily reports* Assign, track, and record work order fulfillment of field technicians to ensure customer satisfaction* Process / Print work orders* Proper use of two- way radio as per FCC standards * Monitor technicians schedule to ensure On Time Guarantee* Route and assign pending work orders to installers, service techs Maintenance techs, and contractors according to area* Account processing to change/close existing work orders and/or schedule new work* Proactive customer contact to confirm appointments and services

* Wire single unit dwellings in order to provide cable/high speed data capabilities* Install new cable lines from the poles into customer’s homes* Perform troubleshooting techniques to resolve any service* Issues related to Comcast’s online services* Alter cable services at customer’s request; making on the spot decisions to resolve issues by thinking out of the box* Interpret reception issues and determine the most efficient solutions