Promoted to plant manager at secondary location

• Coached, lead, and developed a team of 8-15 U-verse wire technicians to meet goals set forth by the company.• Applied strong leadership and customer service skills while developing multiple teams that achieved 100% on customer satisfaction surveys 12 times, also received numerous awards for being a “high performer” and meeting total quality goals, safety metrics and sales/referral goals.• Build rapport and strong relationships with internal employees across various departments, allowing for complex technical issues and customer escalations to be resolved in a timely and effective manner.• Oversee, communicate with and train technicians on new technical practices, and customer contact skills.• Analyze current and previous workload trends and schedule workforce based on needs.• Effectively work within union contract guidelines to manage technicians appropriately and effectively.

• Meet and exceed expectations for MSOC goals, safety record, sales/referrals and attendance.• Requested by supervisor and eagerly took on mentor role for new hires and acted as point person for all non-management related questions and issues. Lead weekly huddles as needed for supervisor.• “Go-to” technician for VIP escalations and service issues due to technical knowledge and ability to ease customer concerns after multiple service failures.• Promoted to Network Services manager

• Managed all aspects of storefront; including front office, inventory and deliveries to and from the yard. • Provided excellent customer service, made product recommendations and provided product education. • Promoted after four months to manage and open new store location.