Chris Lay Email & Phone Number

Moody, AL, US

Warrior, Alabama, United States

Warrior, Alabama

Birmingham, Alabama

Promoted to plant manager at secondary location

Birmingham, Alabama Area

• Coached, lead, and developed a team of 8-15 U-verse wire technicians to meet goals set forth by the company.
• Applied strong leadership and customer service skills while developing multiple teams that achieved 100% on customer satisfaction surveys 12 times, also received numerous awards for being a “high performer” and meeting.
• Build rapport and strong relationships with internal employees across various departments, allowing for complex technical issues and customer escalations to be resolved in a timely and effective manner.
• Oversee, communicate with and train technicians on new technical practices, and customer contact skills.
• Analyze current and previous workload trends and schedule workforce based on needs.
• Effectively work within union contract guidelines to manage technicians appropriately and effectively.

Birmingham, Alabama Area

• Meet and exceed expectations for MSOC goals, safety record, sales/referrals and attendance.
• Requested by supervisor and eagerly took on mentor role for new hires and acted as point person for all non-management related questions and issues. Lead weekly huddles as needed for supervisor.
• “Go-to” technician for VIP escalations and service issues due to technical knowledge and ability to ease customer concerns after multiple service failures.
• Promoted to Network Services manager

Birmingham, Alabama Area

• Managed all aspects of storefront; including front office, inventory and deliveries to and from the yard.
• Provided excellent customer service, made product recommendations and provided product education.
• Promoted after four months to manage and open new store location.