Software Trainer/Client Support
• Client training and technical support by telephone, email, chat and video conferencing• Supporting new client onboarding, training and support including interstate travel• Planned, developed, and coordinated product training programs for customers• Identifying and make recommendations for improvements to enhance customer experience• Provide remote installation, configuration, and training of a range of cloud software programs tailored to our clients' needs• Develop and maintain an expert level of knowledge of cloud software solutions• Prepare lesson plans, instructors' guides, training aids, handouts, e-Learns.• Develop and deliver a variety of verbal and written assessments for soft and technical skills/processes.• Evaluated the knowledge of participants to determine training needs and effectiveness• Provide subject matter expertise to assist in the development of new training on an ongoing basis, based upon changing client needs and technology/system upgrades.• Deliver Pilot training sessions, developing and refining training documentation• Prepared training materials and developed instructional content for multiple products• Conducted training sessions and developed criteria for evaluating effectiveness of training activities increasing the proficiency of training• Coordinated training schedule and dates as well as maintained all training systems and databases related to product training• Prepared and maintained training videos using Camtasia• Developed product release notes
