Christopher Lefler Email & Phone Number

Dearborn, Michigan, United States

Dearborn, Michigan, United States

• Train new team members on current job duties and processes. Cascade job duty and process updates to existing team members.• Launch, monitor, and provide remote technical support for video conferences and webcasts.• Engage with Field Services to test, verify, or troubleshoot new and existing AV equipment.• Provide Tier 2 and 3 escalation support for AV and UC devices, equipment and services.• Engage and escalate to other support groups or vendors. Schedule and coordinate RMAs when necessary.• Ensure SLA is maintained by working tickets, following up on open issues, and providing feedback to customers.• Configure, commission, and troubleshoot network-connected AV systems and platforms including: Cisco TelePresence video endpoints, QSC DSPs, Crestron control panels, VBrick Rev webcast platform, Bluescape digital smart boards.• Create and modify technical documentation as needed.

Southgate, Mi

Work with clients one-on-one to assess their project needs.Develop websites based on a pre-determined design.Content marketing planning.

Ann Arbor, Michigan, United States

Performed on-site and remote troubleshooting of AV equipment, including: video conferencing endpoints, projectors, AV control systems, digital signal processors, monitors, AV cabling, etc.Monitored ticket queue; updated, closed, and escalated trouble tickets as needed.Assisted and supported point-to-point and ad-hoc video conferences and Zoom calls.

Dearborn, Mi

Worked with Network Planning team to assess project needs in Video Conferencing, Streaming Video & Webcasting, and Digital Signage.Created and tested proof of concept Digital Signage layouts.Tested and certified new and updated hardware and software versions in a lab environment.Created and updated documentation for configuring and operating hardware and software.Assisted Operations teams in deploying new hardware and software in a production environment.Provide level-3 support escalation for Operations teams.

Dearborn, Michigan, United States

Entered configuration change control requests.Managed trouble ticket and request queues, assigning to analysts as needed.Created and updated documentation for training, troubleshooting and procedures.Drove problem tickets to resolution, and ensured root cause was found.Delegated and coordinated work to team members.

Dearborn, Mi

Set up and monitored multi-point telepresence and video conferences.Monitored ticket queue; opened, updated, closed, and escalated trouble tickets as needed.Opened Cisco TAC cases for endpoint support.Performed configuration, testing and monitoring of video endpoints.Decommissioned old and unused video endpoints.Updated documentation for training, troubleshooting and procedures.Assisted and supported point-to-point and ad-hoc video conferences.Worked customer requests.Created and monitored webcasts per customer requirements.

Bachelor Of Science - Bs, Network Operations And Security

Associate Of Applied Science, Computer Network Systems

Activities and Societies: National Technical Honor Society, Association for Computing Machinery - ITT Tech Canton ChapterStudies focused.