Chris Lim Email & Phone Number

Singapore

Delighting clients with my skills and experiences managing the APAC region of a global account.On 1st Sep 2021, IBM spin-off its infrastructure services business to become Kyndryl, a publicly-traded company.

Singapore

Regional DPE for global account, managing 14 AP countries - USD$33M annual revenue• Build rapport with clients in the AP region.• Work with clients and global team to define IT strategy and IT roadmaps.• Understand business needs, gather cost and work with global team to propose solutions that meets established standards and guidelines.• Oversee project implementations, providing assistance to Project Managers where necessary.• Ensure services performed are within the agreed SLA, of quality and profitable.• Ensure compliance is met.• Control and track cost; manage it in accordance to the cost case of about USD$18.6M. • Utilize technologies to automate and reduce cost.• Ensure all POs are valid and renewals are performed timely for all labor/non-labor services.• Ensure services performed are within the agreed SLA, of quality and profitable.• Ensure that systems, processes and methodologies as specified are followed to ensure effective monitoring, control and support of service delivery.• Attend internal operations review meetings with Global counterparts, and disseminate relevant information to the stakeholders.• Conducts client operations review meetings, which covers performance reports, service improvements, quality and processes.• Provide reports to an agreed schedule (or on request), including management and account performance reports.

Singapore

Major in Continuity Services (formerly known as Business Continuity & Recovery Services), to grow the business by understanding clients' needs and developing proposals that are cost-effective to the clients, yet profitable for the company.

Manage service delivery team across APJ by collaborating with the respective in-country SDMs and Field Services. Manage APJ Project Portfolio.Manage new service requests raised by client by understanding their requirements and developing the SOW. Field Pricer - develop prices for new resource units and turnkey projects.