• Identify, isolate, and resolve a customer’s sound control issue.• Develop clear and effective written quotations for current and prospective customers.• Daily interaction with Architects, Builders, Designers, and Homeowners from all over North America by email and telephone.• Promote/Sell/Secure orders from existing and prospective customers through a relationship-based approach.• Research sources for developing prospective customers and for information to determine their potential.

• Provide customer service over the phone, email, or walk-in traffic. • Interacted daily primarily with Contractors and Home Builders.• Cold call and qualify potential prospects to become buying accounts.• Generate new business from dormant accounts.• Created and implemented a new quote form.• Assisted in re-merchandising the showroom.• Continually increased my product knowledge.• Communicate with our Branch and Head Office to arrange deliveries, stock replenishment, and report competitive pricing.

• Performed sales calls from a generated list of clients.• Up selling and cross selling products.• Placed customer’s orders into the system.• Provided customer service.• Generated leads and followed up on them.• Increased existing customer buying up 20% in the last 5 months.• Created and developed monthly sales promotions.

• Called potential clients from a generated list of leads.• Generated and developed new business.• Up selling and cross selling.• Increased monthly sales by an average of 10% from the previous year.• Re-Quoted contract pricing for existing customers.• Helped customers with special requirements.• Assisted the Accounting Department in clearing overdue payments.