Chris Smith Email & Phone Number

Portsmouth, England, United Kingdom

Portsmouth, England, United Kingdom

• Credit Control
• Key Accounts are Checkatrade members who pay extra costs for additional products/services they pay a minimum of £400 per month and therefore require Account Management service.
• I am solely responsible for managing the Key Accounts Aged Debt (Credit Control) and there is approximately 300 accounts so does require strong organisation/prioritisation skills to ensure I am managing my workload in.
• I run weekly meetings with internal key stakeholders providing status and seeking updates on particular cases if necessary – I am responsible for ensuring the Aged Debt reports are fully updated prior to each weekly.
• Since managing these accounts since June 2022 I have been the overall top collections officer within the organisation every single month and have received recognition from my colleagues and from our members for the.
• My role is ultimately to collect overdue debt for accounts but also it is to support the members so every single day I am interacting with the members via telephone and email supporting on payment plans, collecting.

Eastleigh, England, United Kingdom

- Worked flexibly and adapted to change, using creatively with problem solving, whilst being methodical and organised in managing my work responsibilities.- Built strong working relationship with key business stakeholders and for joint venture partner.- Provided a substantial range of detailed monthly MI data, performance and trend reports.- Consistently.

Whiteley, Hampshire

- Provision of comprehenive weekly reports and analysis compared to targets to management.- Team oversight and delegation of work, providing support and expertise to the team.- Regular communication with corporate customers, providing information and claims updates.- Monthly face to face meetings to discuss claims, updates and share MI data and trends..

Whiteley, Hampshire

- Dealing with a wide variety of daily customer and colleague queries. - Maintained a high level of customer service and effort.- Provided daily telephone performance vs service levels to the team.- Deputy to the Team manager during absence, conducting daily team meetings.- Received recognition awards for customer focus, quaity of work and support to.

Dell Emc Data Science & Big Analytics Certficate & Bcs Level 4 Diploma In Data Analytics Concepts

Avce, Travel And Tourism

Gnvq Business Studies

9 Gcse Qualifications