Chris Maples, Ms, Shrm-Cp Email & Phone Number

Chattanooga, Tennessee, United States

Serving as the Assistant General Manager for the Hilton Garden Inn in Downtown Chattanooga. One of first properties officially franchised by Humanist Hospitality LLC. with a strong customer focus in corporate and leisure travel accommodations. - Managing guest relations both on property and reviews websites as well as spearheading initiatives to enhance guest satisfaction.- Coordinating training & development programs for guest service representatives. Advising department managers on training & development criteria in their respective departments. - Overseeing the on-boarding process for all new employees in each department and serving as a knowledgable resource for new hire employment questions. - Maintaining accurate and informative financial records, including detailed receivables, credit card reconciliations, and comprehensive daily reports, to be delivered to our Executive Board. - Handling AP/AR processes at the property level, such as coding/scanning invoices and monitoring aging of AR, to ensure seamless relationships with our vendors.- Communicating top-down directives to our frontline staff as well as conveying feedback from staff members to upper management.- Ensuring brand-standard compliance in all operations and preparing our property for bi-annual Quality Assurance audits. - Resolving customer conflict, both internally and externally, as well as equipping frontline staff with technical and soft skills to mitigate potential conflict. - Acting as a liaison for both Hilton and Humanist I.T. stakeholders to perform system software upgrades and diagnose technological issues at the property level. - Navigating and anticipating future trends, as well as fundamental guest desires, following a post-pandemic environment in the hospitality industry.- Fostering an exceptional experience for both guests and associates through continuous improvement, data-driven insights, and Conrad Hilton's spirit of hospitality.

Chattanooga, Tennessee Area

My role as a Manager-in-Training is part of a comprehensive immersion program (Envision) spearheaded by Vision Hospitality Group Inc. Envision is designed to equip participants with the critical skills to fulfill General Manager positions in our rapidly expanding hospitality portfolio. As an M.I.T., I am charged with fulfilling frontline duties of hotel operations, including guest services, housekeeping, maintenance, and sales. Additionally, I will gain a first-hand understanding of revenue management, Hilton brand management, and General Managerial fiduciary responsibility.

Chattanooga, Tennessee Area

Completed my Master's Degree in I-O Psychology. Interested in recruitment, succession planning, and work-life balance in hospitality & sales industries. Thorough experience in training/development, diagnosing organizational challenges, and crafting effective solutions to address these challenges. Served as Brand Ambassador for the Chattanooga Industrial and Organizational Psychology Group (CHAIOP).

Chickamauga, Georgia

Conducting job analyses, interviews, data processing, and unit-based evaluations as part of the Training Department for Plant SI/SP in Chickamauga, GA and Plant 67 in Lafayette, GA.

Boone, North Carolina

Advised prospective students on completing the admissions process. Coordinated meetings between prospective students and Admissions counselors. Communicated with prospective students/families via telephone and email. Handled admissions-based questions and addressing customer concerns.

Boone, Nc

Member of the “Social Networking Site” Usage Committee. Investigated the use of social media as a screening tool in the hiring process. Performed research on current findings within our field of interest. Established an empirical study regarding the use of social media in the hiring process.

Boone, Nc

Student Ambassador serving Appalachian State University. Gave campus tours to prospective students & families. Participated in Student-panel & Parent-panel Discussions. Coordinated the Nearly Naked Mile: In support of the Hospitality House.

Master'S Degree, Industrial And Organizational Psychology, Master'S Recipient

Activities and Societies: Chattanooga I-O Psychology Group (CHAIOP) Executive Member. Research Methods Laboratory Instructor.

Bachelor’S Degree, Industrial And Organizational Psychology

Activities and Societies: HR & Analytics Research Team. Industrial-Organizational Psychology Club. Appalachian Student Ambassadors. Delta.