Tonya Brown Email & Phone Number

Element By Westin Atlanta Perimeter

AC Hotel Atlanta Perimeter

Residence Inn And Courtyard By Marriott

Springhill Suites By Marriott Downtown Atlanta

Residence Inn By Marriott Duluth Sugarloaf

Ensure front desk operations are carried out within the systems and procedures required by Vision Hospitality Group, Inc., and brand standards. Greet and registers, providing prompt and courteous service. Resolve guest challenges throughout their stay in the hotel. Promote hotel services, amenities and upsell products to the guests. Provide “refresher”.

Residence Inn By Marriott Duluth Sugarloaf

Attend to all guest services requests; answer and respond to incoming calls and customer needs; provide administrative and clerical support for front office operations, as well as for sales and marketing managers; resolve guest inquiries, complaints and/or conflicts in a pleasant, professional, and timely manner; engage in ongoing sales training for.

Greater Atlanta Area

Servicing Carnival Cruise Line through Arise. Provide exceptional customer service remotely from the confront of my home. Handle inbound calls for assistance with booking a cruise for Carnival customers and with cruise specific questions and quotes. Maintain top sales performance by showcasing expert sales techniques and overcoming customer objections.

Greater Atlanta Area

Served as the primary administrative support person to the Sales staff. Coordinate all service request for all sales groups – nametags, welcome bags, welcome letters; provide courteous follow-up service to event planners. Proficient in IDSS sales lead software, serving as back-up contact for all IDSS issues. Research, maintain & update the Convention.

Downtown Atlanta, GA

Supervised 16 team members at a 321 suite-room property; managed front office operations; prepared and conducted daily pre-shift meetings and communicated effectively with staff to provide service in accordance with Hilton brand standards; assigned and oversaw day-to-day responsibilities for guest service agents, operators, and bell attendants; trained.

Arlington, VA

Led a team of 10 at a 267 suite-room property; managed front desk operations to ensure profitability, control costs and provide quality service for total guest satisfaction; oversaw room reservations, front office systems, supplies inventory, scheduling, and staff training; provided leadership and guidance to front desk team; evaluated staff members’.

Warmly greeted and registered guests; provided prompt and courteous service; fielded guest complaints, conducting research to develop most effective solutions and negotiate results to accommodate the guest needs; promoted hotel services, amenities and upsold products to the guests, and administered Hilton marketing programs, such as Hilton Honors.

Temporary