- Addresses Genius customer service escalations to ensure that all escalations are addressed as quickly as possible.- Leads new training and initiatives associated with the services and repair business.- Assists candidates and mentors through the Grow Your Own Genius process.- Provides training and feedback to store staff about Genius Bar operations.- Ensures that all services and repairs comply with Apple's established procedures.- Identifies training opportunities; creates… Show more - Addresses Genius customer service escalations to ensure that all escalations are addressed as quickly as possible.- Leads new training and initiatives associated with the services and repair business.- Assists candidates and mentors through the Grow Your Own Genius process.- Provides training and feedback to store staff about Genius Bar operations.- Ensures that all services and repairs comply with Apple's established procedures.- Identifies training opportunities; creates and supports structured development for the Genius andFamily Room Specialist team.- Leads monthly round-table discussions to allow team members the opportunity to provide feedback- Assists with new store openings.- Ensures that Geniuses comply with all AppleCare policies and procedures.- Provide insightful advice and friendly, hands-on technical support to Apple customers in need- Focus on developing functional-technical skills of the team to provide outstanding service- Efficiently schedule and operate a team to meet the changing needs of the business- Inspire and motivate the team to help them reach their career goals- Earn the trust of customers and coworkers alike to offer guidance, knowledge, and even tips and training.- Quickly diagnose product issues on the spot, explaining situations with patience and empathy. Show less

Nevada State Legislature