Managing on site support technicians in Visa offices located in the regional offices throughout Europe. Working with office mangers and cluster leads to ensure the effective support for all offices in the region. Working with local and global SME's to trouble shoot issues that have been identified. Working closely with other technology teams to impalement and support new tools that have been approved by the Cyber Security teams.Maintaining day to day BAU support in Belfast for the 100+ CyberSouce users. Building and deploy Windows and MacBooks using one touch deployment or DEP enabled devices.

3rd Level support.VIP Support (most notable the CEO of Visa Inc)Qualys Vulnerability Managment Project ManagementAsset managementNetwork supportNetwork testingNetwork Integration SCCM 2012 administrationJAMFCasperIBM Big FixMac OSX builds and testing McAfee Drive encryption managementQA TestingAD SupportPC BuildsMobile Device supportPowerShell ScriptingVB ScriptingLinux Minor Perl scriptingWindows 10, 8.1, 7 supportWindows Server 2012 SupportHardware SupportApple OS X Certified Support Engineer IntegrationMentoring (Looking after junior members of the team)Interviewing

3rd Level support.VIP Support (most notable the CEO of Visa Inc)Project ManagementAsset managementNetwork supportNetwork testingNetwork Integration SCCM 2012 administrationIBM Big FixMac OSX builds and testing McAfee Drive encryption managementQA TestingAD SupportPC BuildsMobile Device supportPowerShell ScriptingVB ScriptingLinux Minor Perl scriptingWindows 10, 8.1, 7 supportWindows Server 2012 SupportHardware SupportApple OS X Certified Support Engineer Integration

Network design and build.Configuring Windows servers.Configuring RoutersConfiguring Exchange

Managed all aspects of the IT department. 1st, 2nd and 3rd level support to headquarters in Holywood as well as 5 regional offices throughout the province. Prepared business plans and costing working closely with the finance director. Purchasing of software licencing, hardware and management of in house asset register Maintaining all workstations, servers and backups.

Managing my own diary in order to determine the best use of my time to make site visits to the 15+ sites I looked after in the greater north and west Belfast. 1 Day as first line support on help desk. Assist the systems admin as and when required. Liaise with security officer over breaches etc. Managed software inventory

Looking after all aspects of the IT infrastructure, IT asset management and System administration. Hardware procurement. Managing IT Assets across multiple sites, software managment.