Being an IT Manager at an R1-reasearch class public university makes my days (and sometimes my evenings!) overflow with rewarding, impactful work. At this point in my career I spend stretches of time split between being immersed in deeply technical administration of key services and being an engaged, thoughtful manager of a dedicated crew of seasoned IT specialists. On the operational side of my job duties in the last 5 years I have managed:1.) The core storage environment for the University, protecting the business, learning, and research data that cannot be lost and must be securely delivered without interruption. 2.) The centralized Remote Services platform for the campus, providing thousands and thousands of students and faculty access to the resources they need, whenever they need them. 3.) The cloud-based storage platforms of OneDrive and Box for the institution, specifically helping groups collaborate both within the university but also trans-institutionally in a controlled, secure way. --I am especially proud of being able to support the university using these resources during the pandemic, when the campus was closed, business had to continue, and students needed a way to engage university resources without being able to be physically present. It was quite a journey and something I learned a great deal from, both personally and professionally. On the human capital management side of my job in the last 5 years I have:1.) Accepted the challenge of leading a team through institutional budget cuts, a pandemic, the fallout of the great resignation, and organizational restructuring. 2.) Earned a certification through Educause for new IT managers. 3.) Filled in for various organizational gaps in accessibility management, application support, and infrastructure management. 4.) Enhanced organizational support workflows to reduce time, cost, and frustration for everyone involved. I do find that as I settle in to my 17th year of IT work I find myself pulling from my so many different areas of my life, from being a parent, to a waiter, to a performer, and a janitor even, and my diverse background of experience allows me to relate and problem solve with an efficient, humble relatability.