• Managed user accounts and created shared email accounts and groups using Microsoft 365 Admin Center • Investigated phishing attempts and blocked spam email addresses through Microsoft Defender • Setup, configured and troubleshot VPN connections • Installed, configured, and provided support for software applications • Offered comprehensive support for Outlook 365 email, including calendar issues • Diagnosed and resolved WiFi and network connectivity problems • Installed and troubleshot printer issues • Provided telephone, remote, and on-site technical support for clients • Delivered desktop support service • Administered managed services

• Delivered comprehensive desktop support, including hardware diagnostics, repairs, and system optimizations. • Executed virus and malware remediation, enhancing system security and performance. • Specialized in spyware and malware removal, ensuring client systems were secure and free from Cyber threats. • Configured and troubleshooted Ethernet and Wi-Fi networks to ensure seamless connectivity and optimal performance. • Managed software installations, configurations, and updates, ensuring compatibility and efficiency across platforms. • Installed and resolved issues with peripheral devices, ensuring proper functionality and integration with client systems.

• Created user accounts and managed access permissions using Active Directory and Identity and Access Management (IAM). • Delivered comprehensive support for Cisco Any Connect VPN administration and troubleshot remote connectivity. • Provided concise end-user desktop support, with expertise in email and proprietary application setup, configuration and maintenance. • Administered fingerprint authentication using Digital Persona technology. • Administered Bit Locker encryption via Beachhead management systems. • Curated and organized information for knowledge base to enhance technical support.

• Provided hands-on technical support for network infrastructure, including servers, routers, switches, virtual machines, and backups for numerous major clients. • Delivered expert remote and on-site technical support for diverse workstations, software installations, and configurations as well as printers. • Provided expert end-user support for general desktop issues, including email configuration, proprietary application installation, and maintenance. • Troubleshot and resolved complex issues involving printing and scanning.

• Administered imaging for a large-scale deployment of new Microsoft Surface Pro PCs, including the installation of Windows 10 and essential software applications. • Migrated over 1,000 user profiles to Microsoft OneDrive cloud storage platform. • Installed RAM and Flash BIOS upgrades for a fleet of 250+ Lenovo laptops, optimizing performance and functionality.

• Troubleshot and resolved complex issues on business-critical Zebra print engines, ensuring minimal downtime and maximum productivity. • Managed end-to-end networking support for UPS systems, servers, routers, and switches, ensuring optimal performance and availability. • Conducted workstation setup for new employees, including software installation and email account configuration using IBM Notes. • Provided technical support for end-user desktop issues in a Windows 7 and Windows 10 environment, utilizing clear and concise communication to ensure employee understanding and satisfaction. • Managed all IT-related issues independently as the sole on-site IT professional, demonstrating a high level of responsibility and technical proficiency.

• Supported 250+ engineering workstations, providing hands-on assistance with system performance issues, software installations and configurations, and facilitating upgrades to the operating system. • Investigated and resolved unpredictable network connectivity disruptions. • Oversaw hardware refreshes and executed seamless user profile migrations to ensure minimal downtime. • Managed the imaging process for laptops and desktops, ensuring timely deployment and minimal disruption.