Chris Millard Email & Phone Number

Oxford, England, United Kingdom

Bicester, England, United Kingdom

Providing temporary cover in 1st line support capacity to all company staff home and office-based users - Setting up laptops and desktop images for new and existing users using a customised WinPE tool- Upgrading platter based hard drives to solid state (SSD) SATA and NVME storage- Responding to deskside & remote support tickets and documenting solutions- Assisting network specialist technician with Veeam Back-up tape schedule- Installing updated print drivers following changes to Windows Server Update Services (WSUS).

Oxford, England, United Kingdom

Working as part of a small team across service desk and shop technology departments to rollout Window 10 to all UK based shops- Working from home & in the office to extend Windows 7 licences- Walk through step by step processes with volunteers and shop manager and troubleshoot problems where necessary.- Repair faulty hardware and and dispatch replacements as required.- Using an image of the operating system create bootable media and send to shops nationwide.

Oxford, United Kingdom

Upgrade & replace hardware used by medical professional to Windows 10 using standard image.- Backup user profiles & delete older ones to ensure performance of the device.- Use DELL's 'Active Roles' version of Active directory to identify desktop on the domain.- Liaise with other contractors in the team regarding problems arising to minimise service desk calls. - Document applications used (standard and bespoke), BIOS versions, policies applied & network location.- Remove hard drive from older PCs and log for disposal.

Oxford, United Kingdom

Provide technical support to staff at Grafton Merchanting office staff and at various company retails outlets.- log support user within the branches use trading system (Opal, Kerridge)- troubleshoot basic network & hardware issues - laptops/printers, telephones/card machines & printers.- escalated unresolved calls to second line & IT teams use active directory to reset & unlock domain accounts and add users to Citrix/virtual desktop groups (printers, shared email, network folders).

Kidlington, Oxon

Assisting with the deployment of Windows smartphones, Body Worn Video (BWV) camera & basic mobile devices to Thames Valley Police (TVP) officers and support staff* Responding to user incidents reported to the TVP Service Desk* Configure devices and deploy to police officers and staff across all ranks and departments.* Troubleshoot queries about the smartphone and actively encourage users on making the most from ICT assets.* Suspend & restore mobile devices once issuance forms have been completed* Log BWV devices with supplier that require maintenance and once repaired, return back to officers.

Littlemore, Oxfordshire

Record incidents, status update and enquiries from Oxford Health staff on “Service Now” ticket logging system * Provide technical customer support via telephone & email using the “SCCM” Remote Control assistance tool. * Assist users with McAfee safeboot encryption software so as to authorise laptop usage. * Promote to users the “SpecOps” password rest / account unlock security system to authorise & validate user identity in Active Directory (AD). * Arrange Laptop ‘DropIn’ via Outlook calendars for maintenance.Support users of mobile devices include - iPad/iPhone & other smartphone devices.Install approved SCCM application using IT Knowledgebase (ITKB) articles.Assist staff with NHS specific system application requests, telephones and file/folder access via “Service Now”

Milton Keynes, United Kingdom

Responsible for providing customer support and logging incidents on a ticket logging system (RemedyTM). - Provide customer support via telephone & email using remote assistance tools. - Use software tools such as Citrix XenApps to access Active Directory (AD) and other server based system. - Liaise with desktop support, other external delivery teams where appropriate.Assist team members and develop them in the use of the call logging system - Support new team members and advise on any technical matters arising. - Provide assistance with software tools in use on the service desk.

Portsmouth, United Kingdom

Set up and develop an Intranet site that interfaces with existing systems- Worked with staff to develop a bespoke site.- Extract stock & purchase data from the sage accounting system.Provide IT Support services to all company staff- Assist with printer problems, network issues and PC updates as required.- Document PC setup procedures for new employees.

Beaconsfield, Bucks

Support logistics manager with picking and processing eCommerce orders.- Using web-based admin system, update stock inventory and advise managers when low.- Liaise with customer services about orders and any credit card payment failures.- Source cardboard boxes for re-use and shredding purposes.

Oxford, United Kingdom

To support fluid fill facilities on a manufacturing assembly line- Coach & support assembly workers on the use of the fluid facilities- Report fluid fault failures to line managers with possible solutions.- Liaise with product improvement teams to discuss impact of new parts, processes on the facilities - Co-ordinate with logistics personnel to ensure timely delivery of assembly parts.- Mobile unit process capability tests on a shift, daily or weekly basis.

Gerrards Cross, Bucks.

Provide terrestrial broadband fibre optic lead line for Internet services over commercial satellite.- Develop quotations with telecom operators in response to sale enquiries.- Procure the terrestrial service and manage to customer handover.- Intranet documentation developed for IT department.

Egham, Surrey

Responsible for configuring and costing fibre optic lease line services.- Develop solutions between existing telecom operators and IDN's emerging network.- Provide quotations and any technical support to telecom partners and end users.- Advise sales departments on technical and logistical issue arising.

London, United Kingdom

Administer the IT Help Desk for the Nursing Midwifery Council (NMC)- Prepare mainframe reports and collate with standard registration documents- Log software/hardware support calls and resolve queries where possible- Arrange call outs with outsourced contractors to service faulty hardware.

Bachelor’S Degree, Business Studies, 2:1

Activities and Societies: Student Representative for 1st & 2nd years.BA (Hons) Degree in Business Studies - 2:1 - Consumer Marketing.

Professional Trade Qualification, Computer Technology/Computer Systems Technology, Comptia A+ (Pass - Dec 2015)

Activities and Societies: CompTIA A+, CompTIA Network+, Windows 8, Windows Server 2012Professional IT qualication.

Hnc, Computing, Distinctions And Merits

Programming/Object Oriented Concepts, Computer Fundamentals, Network Concepts, Website Development, Internet System Development, Database.

Btec National Diploma, Business & Finance, Distinctions & Merits

BTeC National Diploma in Business & Finance

Various, Gcse Qualification (Secondary School)

GCSEs (8 at grades A to C) including English language B; Mathematics A & Science C/C

Hnc Computing