Chris Mitchell Email & Phone Number

With over 18 years of experience in the insurance industry, I am a quality assurance engineer at esure Group, one of the UK's leading providers of car, home, and travel insurance. I work with a cross-functional team of developers, testers, analysts, and stakeholders to deliver high-quality software solutions using agile and waterfall development methodologies. I am also an expert in Amazon Connect, a cloud-based contact center service that enables us to provide seamless and personalized customer experience across multiple channels. I have contributed to the successful implementation and integration of Amazon Connect with our existing systems, as well as the creation and maintenance of test scripts, scenarios, and cases. I am passionate about ensuring quality and customer satisfaction, as well as learning new technologies and skills that can enhance our products and services. I value collaboration, innovation, and continuous improvement, and I am always looking for opportunities to share my knowledge and insights with my team and the wider organization.