• Maintain a positive, empathetic and professional attitude toward customers at all times.• Respond promptly to customer inquiries and resolve issues, using multiple online systems.• Foster a positive and pleasant working relationship with members of the customer operationsteam• Interact with customers with expiring subscriptions to help improve customer retention.• Stay up to date with product changes and marketing promotions and informing customers ofcurrent sales.• Keep detailed records of customer interactions, transactions, comments and complaints.• Provide feedback and insights to the Customer Operations Manager.• Support Marketing Team with day to day marketing operations as needed.• Collaborate with cross-functional teams such as marketing, sales, and tech to ensure thatmarketing campaigns, production and scheduling are successful.

• Supporting the Content Management of all the following Rentometer digital channels: Rentometer Website (Advertising, Blog, Classifieds Marketplace Pages), Social Media Channels (Facebook, Twitter, Instagram, Youtube and LinkedIn), and Rentometer Events (Online Expos and Webinars).• Developing and Designing eye catching and well performing advertisements for website and social media. Tasks included editing/sizing photos & graphics and ensuring all links properly work and ensure overall usability and accuracy of detailed ads on the web. • Planning, Producing and Maintaining all original content for video marketing and social media related projects. These included writing original blog articles and creating video presentations for online expos and webinars• Collaborating with Director of Digital Marketing to develop project timelines and collaborate on new ideas to build content for our blog designed for helping property managers and landlords manage their properties with advice such as tenant screening, rent payments, and resident retention. • Engaging and Converting with Partners and Suppliers to collect digital content including analytic information from online advertisements and blog articles that would be featured on our websites blog for landlords property managers and renters.• Ongoing Competitively Researching ways to better market rent comparison tools and saw out opportunities to enhance digital expertise by sustaining best practices related to digital content management.

Cut, assigned, and posted on average 7 to 10 high profile interviews and news stories that gained viewer and online attention. Posted, selected, and assigned Fox 25 graphics for Associated Press news stories featuring sports, politics, lifestyle, and entertainment.

Wrote brief descriptions of online television segments ranging from topics such as sports, politics, technology, and lifestyle that provide detail into what the viewer of The Pulse Network was watching. Monitored online shows by alerted show producers if issues were noticed went being broadcasted live online. Edited post-production footage to be featured after the live taping of an online show. Collaborated with interns to generate ideas for shows and managed Twitter accounts that engaged conversation with audiences.