. Growing total turnover by 10%, in 2017 and generating an additional turnover of £50k in sales via setting up a process for customers to purchase firearms on finance.• Providing high quality support to the management team regarding the daily running of the business.• Achieving high customer satisfaction levels by attending to customers in a friendly and efficient manner.• Increasing new firearms sales numbers by appraising customers’ firearms.• Transforming sales enquiries from customers into new sales opportunities.• Organising bulk orders of firearms from the manufacturer to secure end of year discounts.

• Boosted retail labour sales by 5% in 2016 and improved customer satisfaction to the top 50% of the UK.• Accomplished having technicians and service advisors at the top of the KPI league for 3 consecutive months.• Supervised the parts and service department with an annual turnover and labour sales of £4 million total.• Oversaw and delegated tasks to 13 technicians, 4 apprentices and 13 non- productive staff.

. Succeeded in getting budget results during a 7-month period as well as recruiting 50%+ new staff members to improve customer service starting with an NPS score of -20% and improving it to a score of +45%.• Implemented a new Lookers induction plan for new service managers, meeting all team targets.• Presented a brand new internal preparation workshop, reducing retail lead times as a result.• Trained and coached 11 technicians, 2 apprentices and 8 non-productive.• Ensured overall accountability for the after sales department with labour sales of £1.4+ million per year.• Undertook other tasks including writing comprehensive reports and delivering on site retail workshops.

* Achieved 90%+ in 2 warranty audits, 91% customer satisfaction score and exceeded the after sales budgets for 3 years.* Qualified to “Gold After Sales Manager” status as well as 2nd in the country in the Kia dealer 2011 excellence awards.* Managed 13 staff members including 5 technicians, 1 apprentice and 7 non-productive staff.* Maintained accountability for the after sales department with labour sales of £450k and parts turnover of £395k per year.