Chris Moss Email & Phone Number

Ashdon, England, GB

Wisbech Road, Littleport, Ely, CB61RA

• . Growing total turnover by 10%, in 2017 and generating an additional turnover of £50k in sales via setting up a process for customers to purchase firearms on finance.
• Providing high quality support to the management team regarding the daily running of the business.
• Achieving high customer satisfaction levels by attending to customers in a friendly and efficient manner.
• Increasing new firearms sales numbers by appraising customers’ firearms.
• Transforming sales enquiries from customers into new sales opportunities.
• Organising bulk orders of firearms from the manufacturer to secure end of year discounts.

Cambridge, United Kingdom

• Boosted retail labour sales by 5% in 2016 and improved customer satisfaction to the top 50% of the UK.
• Accomplished having technicians and service advisors at the top of the KPI league for 3 consecutive months.
• Supervised the parts and service department with an annual turnover and labour sales of £4 million total.
• Oversaw and delegated tasks to 13 technicians, 4 apprentices and 13 non- productive staff.

Bishops Stortford

• . Succeeded in getting budget results during a 7-month period as well as recruiting 50%+ new staff members to improve customer service starting with an NPS score of -20% and improving it to a score of +45%.
• Implemented a new Lookers induction plan for new service managers, meeting all team targets.
• Presented a brand new internal preparation workshop, reducing retail lead times as a result.
• Trained and coached 11 technicians, 2 apprentices and 8 non-productive.
• Ensured overall accountability for the after sales department with labour sales of £1.4+ million per year.
• Undertook other tasks including writing comprehensive reports and delivering on site retail workshops.

Hertfordshire

* Achieved 90%+ in 2 warranty audits, 91% customer satisfaction score and exceeded the after sales budgets for 3 years.* Qualified to “Gold After Sales Manager” status as well as 2nd in the country in the Kia dealer 2011 excellence awards.* Managed 13 staff members including 5 technicians, 1 apprentice and 7 non-productive staff.* Maintained accountability.

Cambridge, United Kingdom

Cambridge, United Kingdom

Braintree

Saffron Walden

Level Imi/Kia Gold Level

Managing a Successful Service Department, Managing Self & Relationships, Effective Team Management, Recruitment & Selection and Consumer.

Education record