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Chris Mullin possesses expertise in pre sales, storage, nas, data center, virtualization and 27 more skills. Colleagues describe him as "Chris is the guy you want in the driver's seat leading critical communication efforts for your organization when all hell is breaking loose at a customer site. Chris and I have dealt with major product issues at customer sites for years and his ability to block out all the panic and non-relevant information to the case is amazing. He never loses his cool when everyone else does. His ability to dissect a problem and get to a root cause and remedies are the best I've ever seen. Remember it's not always your product's fault when a customer has a serious problem, and you want a guy like Chris on the front lines properly representing your company when things have gone nuclear. When the problem/bug is yours to fix, Chris is excellent at soothing the customer and setting proper expectations as to when a hot fix or patch will be ready for their deployment. I highly recommend Chris as an excellent leader who you want on your team as you grow your organization and deal with all of the complexities of properly supporting products and growing your customer base. Regards, Tom Sweeney"
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Director, Infrastructure OperationsDemandware, A Salesforce Company Aug 2016 - May 2019Burlington, Ma And GloballySalesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. Commerce Cloud (formerly Demandware) powers enterprise cloud commerce for the world's most innovative retail brands, unifying the consumer experience across all points of commerce - web, social, mobile, store; employing predictive intelligence to deliver a personalized experience at every step of the customer journey, from shopping to fulfillment to customer service. -
Escalation Account DirectorF5 Networks Jan 2009 - Oct 2015Lowell, Ma And GloballyCustomer Support leadership role: to Identify requirements as well as manage and direct activities across Sales, Customer Support and Professional Services to ensure success of custom solutions to top F5 customers worldwide. Evaluate requirements for issue resolution during acute stage outages and other business impacting events. Partner with client to address issues with design and performance in conjunction with technical staff. Responsible for project coordination, KPI’s, C level communication with client and development of project deliverables. Experience in private, public and hybrid Cloud deployments, SaaS and IaaS. -
Director Of Professional Services Data SolutionsF5 Networks May 2004 - Jan 2009North AmericaResponsible for Professional Services related to the Data Solutions Division of F5 Networks. Responsibilities included use case profiling, service offer development and achievment of worldwide revenue targets.
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Director Of Professional ServicesAcopia Networks Jan 2004 - 2006Lowell Ma And GloballyResponsible for staffing and successful operation of Customer Support and fee based consulting services worldwide. Successfully created strategic partnership with IBM and other top tier integrators to enhance delivery capability globally. Acopia produced a policy based file virtualization switch used to access NAS storage across a wide variety of customer segments and industries. Acopia Networks was acquired by F5 Networks. -
Director Of Technical OperationsNauticus Networks Mar 2002 - Oct 2004GloballyResponsible for Worldwide Systems Engineering and Customer Support. Nauticus created a hardware based ADC that utilized ASIC technology to provide a 100% encrypted environment for all network traffic without sacrificing performance. Nauticus Networks was acquired by Sun Microsystems. -
Worldwide Technical DirectorLucent Technologies Mar 1998 - Mar 2000GloballyResponsible for product solution strategy, Systems Engineering , field liaison with Product Management, Product Development and achievement of revenue goals for the Enterprise Data Networking Division. Managed International organization of over 100 Systems Engineers, 8 Managers and product interoperability test facility. -
Systems Engineering ManagerBay Networks / Wellfleet / Synoptics 1994 - 1998Northeast UsResponsible for staffing, pre sales engineering and network design to ensure the successful revenue achievement of 30 direct sales representatives and over one hundred channel partners in the New England area.
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Network Integration SalesDigital Equipment Corporation Mar 1987 - Jun 1994Northeast UsProvided network design and implementation management services to Fortune 500 companies in the New England area. Responsible for network design, bill of materials, pricing and implementation.
Chris Mullin Skills
Frequently Asked Questions about Chris Mullin
What is Chris Mullin's email address?
Chris Mullin's email address is cm****@****are.com
What is Chris Mullin's direct phone number?
Chris Mullin's direct phone number is (978)-513*****
What skills is Chris Mullin known for?
Chris Mullin has skills like Pre Sales, Storage, Nas, Data Center, Virtualization, Cloud Computing, Storage Area Networks, Netapp, Network Security, Enterprise Software, High Availability, Smb.
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