Chris Murata Email & Phone Number

Ontario, Canada

Toronto, Ontario, Canada

• Spearheaded the successful migration of 4500 users to a Microsoft-supported image, ensuring a seamless transition.• VIP User Advocacy: Prioritized the unique needs and preferences of VIP/Executive users, delivering a tailored and seamless migration experience.• Provided specialized white-glove service for the migration of 260 users, addressing their unique requirements.• Conducted informative webinars preparing users for migration, covering critical aspects such as backup procedures and secure file transfers.• Delivered comprehensive support during both pre-deployment and post-deployment phases, guaranteeing a smooth experience for all stakeholders.• Managed diverse end-user migrations, accommodating both remote and in-office scenarios with equal proficiency.• Authored and enhanced documentation for both technical staff and end-users, contributing to robust support systems and knowledge bases.• Skillfully prepared and configured new hardware for deployment, ensuring optimal functionality and efficiency.• Exercised meticulous oversight by reviewing and editing user profiles in Azure AD/Intune Management Console, guaranteeing accurate configurations.• Efficiently managed trouble ticketing processes with Microsoft and Lenovo, swiftly addressing and resolving L3 issues to minimize disruptions.

Toronto, Ontario, Canada

• Orchestrated the strategic deployment of over 10,000 Lenovo M90 workstations to branch locations and satellite offices across Canada, ensuring seamless integration into diverse environments.• Meticulously documented critical information, including configuration details, installation procedures, and return item guidelines, adhering to process standards that streamlined operations.• Executed the deployment of new and existing workstations, laptops, and peripherals to remote users, enhancing operational efficiency.• Managed a diverse range of hardware components, including Lenovo laptops, workstations, and Dell and Lenovo LCD monitors, providing end-users with optimized tools for their tasks.• Demonstrated keen attention to detail by facilitating inventory updates, decommissioning processes, and secure data wiping for legacy hardware returned to the depot, ensuring data privacy and regulatory compliance.• Employed rigorous sorting and testing procedures for decommissioned and returned equipment, making informed decisions regarding disposal or reintegration into inventory, optimizing resource utilization.

Toronto, Ontario, Canada

• Seamlessly migrated an impressive 22,500 laptops and desktops across head office and satellite offices in Canada, demonstrating unwavering commitment to operational excellence.• Executed Windows 10 OS migrations using in-house deployment tools for imaging, application deployment, and data backup/restore processes.• Enhanced post-migration functionality by meticulously configuring the Office 365 suite and optimizing hardware and peripherals, ensuring an efficient and productive environment.• Streamlined operations by scheduling deployment appointments via Microsoft Teams, enabling efficient coordination and providing timely user support throughout the migration process.• Ensured a flawless end-user experience by rigorously verifying the functionality of critical applications before shipping, minimizing disruptions and maximizing productivity.• Proficiently managed a diverse range of hardware components, including Dell Laptops, Workstations, and Windows Surface Pro, ensuring consistent performance and reliability throughout the migration.

Mississauga, Ontario, Canada

• Orchestrated the successful migration of over 10,000 laptops and desktops across four GTA locations, a testament to meticulous planning and execution.• Coordinated all aspects of team deployments, service management, and the migration process, seamlessly transitioning systems from Windows 7 to Windows 10 with the latest build via cutting-edge technologies including SCCM, REACT, and VDI (such as VMware, Hyper-V, and Citrix).• Played a pivotal role in project coordination, encompassing corporate communications, daily and weekly task support, team scheduling, and dynamic presentations during daily meetings, ensuring efficient knowledge sharing with management.• Streamlined the migration process by deploying applications remotely using SCCM while curating bundles of user-required software and apps, optimizing user experiences.• Safeguarded critical user data by conducting comprehensive backups to cloud or network drives, subsequently restoring data and default settings to ensure uninterrupted workflow.• Proficiently configured, set up, and provided user training on new hardware (laptops and workstations), software, peripherals, and the Windows 10 Enterprise environment, inclusive of essential components like MS Office 365, MS Exchange, as well as in-house, financial, Pcomm, and corporate applications and packages.• Managed post-migration support by scheduling follow-up appointments to assist migrated users, fostering a seamless transition and addressing any residual concerns.• Compiled detailed reports summarizing completed migrations, providing valuable insights into project progress and performance.

Toronto, Ontario, Canada

• Migrated 3500 laptops/desktops across head office and satellite offices in Canada.• Executed Windows 10 OS migrations using SCCM 2012 console for imaging, deploying applications, and backup/restore of user data.• Migrated existing and new workstations and laptops.• Installed and configured the Office 365 suite.• Configured hardware and peripherals after migration.• Conducted follow-up appointments to assist migrated users.• Supported hardware included Dell Laptops, Lenovo Workstations, and ThinkPads.

Mississauga, On

• Provided technical support for PCs, tablet PCs, laptops, smartphones, scanners, printers, and other applications and related technologies to support staff.• Delivered support via phone, desk-side, email, and remote access.• Supported platforms including Windows XP, WIN7, Microsoft Office 2007-2010, and Outlook 2007-2010.• Managed HP and Dell workstations and Lenovo laptops.• Oversaw disaster recovery (COB) workstations at the London office, ensuring timely updates and maintenance.• Led on-site technical efforts during annual testing, troubleshooting hardware and software issues.• Developed scripts for drive mapping to COB servers.• Executed Windows 7 migration, including imaging PCs and laptops, deploying hardware and peripherals, and creating user documentation.• Conducted pilot tests for custom applications to identify and resolve compatibility issues.• Compiled a new hardware database for deployment and tested new and existing hardware for compatibility.

Toronto, Ontario, Canada

• Provided technical support for PDAs, PCs, tablet PCs, laptops, scanners, printers, and other applications and related technologies to support staff.• Delivered support via phone, desk-side, email, and remote access.• Supported platforms including Windows XP, Microsoft Office XP, and Outlook 2007.• Managed Dell and HP workstations and laptops.• Maintained permissions for file shares, administered groups, and managed user accounts on Active Directory & LDAP.• Imaged and configured all inbound hardware, including workstations and laptops deployed to end-users.• Offered troubleshooting support for system and network issues affecting customers' ability to connect to systems.

Toronto, Ontario, Canada

• Established and operated a successful consulting firm specializing in Information Technology solutions.• Demonstrated entrepreneurial leadership by overseeing all aspects of business operations, including client acquisition, project management, and service delivery.• Provided strategic IT consulting to a diverse client base, offering tailored solutions to meet their specific needs.• Lead PC upgrades and repairs, ensuring that clients' systems were optimized for performance and security.• Managed network configuration projects, enhancing the efficiency and reliability of clients' network infrastructures.• Offered on-site services, fostering strong client relationships through personalized support and problem-solving.• Maintained up-to-date knowledge of emerging technologies and industry trends to deliver cutting-edge solutions to clients.• Achieved high levels of client satisfaction and retention through exemplary service delivery and proactive communication.