Mukul Padhya Email & Phone Number

Toronto, Ontario, Canada

• Identify, create, and facilitate process, design, changes by conducting business and systems process analysis and design at a complex level, focusing on quality improvement and data management.
• Analyzing business needs, jointly lead through systems designing/integrations and testing, user and super user training and documenting functional / technical procedures for system / data control. Following prescribed.
• Designing and developing in house Dispute Management Systems, Membership Management System, preparing timely reports to mgt., support ongoing campaigns, work with staff to implement strategies.
• Administrating SQL server, performing DBA operations, providing technical expertise with programing, developing complex queries, performing ETL - import/export tasks between systems, and generating data reports.
• Preparing business requirement for LMS – preparing use cases, business rules, analyzing different platforms, working with vendors, study quotes/contracts, working with vendor support to implement LMS.
• Working with Ricoh to implement Laserfiche, analyzed and prepared business needs, defined business rules, designed and developed different workflows, daily support.

Burlington, ON

* Providing a senior level leadership and functional expertise in supply chain and retail management systems to users, performing root cause analysis on ERP/WMS (Symphony Gold), Accounting applications, Payroll/HR (Ceridian/Dayforce), POS (Catapult) and other internal systems.* Managing Oracle / MS SQL / MySQL, Sybase servers, performing database.

Mississauga, ON

• Responsible for creating and administering disaster plans that will keep the company functional in the event of a crisis, ensuring highest levels of system uptime, speed and stability.
• Identifying the current/future state of business processes and the improvement opportunities by analyzing & modelling user processes, rules and data relationships
• Providing consultation and advice to project staff and end users on solution technologies to facilitate business practices and promote cost-effective application, fulfilling requirements.
• Analyzing, investigating, and leading the design and development of specific business solutions which drive services, projects and activities to meet business requirements.
• Evaluating next generation solutions, trends, methodologies and concepts based on technology, risk and business value, and make recommendations for potential use of it.
• Managing INSEQUENCE – A sequential part delivery system, setting up new production line, collecting data from Ford & other suppliers, defining and setting up parts, attributes, barcodes

Mississauga, ON

• Be available to work on call, weekends, evenings or during any emergencies
• Maintaining service ticket ownership throughout the life of the support incident
• Preparing procedures and incident reports and updating knowledge base, training users
• Resolving business critical issues and identifying opportunities to improve systems
• Escalating high profile issues to the Service Manager for appropriate handling and routing
• Receiving, evaluating and responding to service tickets for assistance via telephone and email from 1500+ users in accordance with each client's Service Level Agreement (SLA)

Guelph, ON

• On contract with Computer Hardware Services Inc.
• Supporting clients, solving problems related to printers, LAN, WAN network, office applications, internet
• Installed applications, operating systems, like, Windows 2000, XP, Vista, Windows 7
• Removed viruses, implemented back up plans, installed and managed windows servers
• Trouble shoot and repaired computer hardware problems, installed new parts
• Creating small office automation applications

Guelph, ON

• Installed, configured and administrating SQL server 2000 with windows NT/2000 server, IIS, DHCP, DNS, Terminal Server, MAS200 Server, Win 95/98/ME/XP/NT/2K
• Developed corporate Intranet using IIS, ASP, HTML, Java Script, and VB script, crystal reports and SQL server for quick decision making.
• Supported Active Directory, Payroll, IIS,.Net applications in post migration environment, added objects to the directory, assigned permissions, DHCP, DNS, Terminal Server
• Familiar with upgrading NT servers to windows 2K/2003 servers, IIS, Active Directory,.Net
• Upgraded & maintaining MAS200 ERP system, created customized reports, DTS packages to import-export data to maximize use of MAS200 and supporting all levels of employees on functionality of ERP system and solving all.
• Administered Windows 2K servers, Active Directory, user permission, file servers.

Kitchener, Canada Area

• Demonstrated ability to work independently or as an integral part of a team to achieve objectives and goals.
• Monitored computer labs, campus network, prepared labs by ghosting.
• Provided support to staff, teachers and students for problems related to computer, printers, software.

Guelph, ON

• Provided customer support in person/over phone to individuals, Uni. Of Guelph and other small business employees.
• Analyzed need, configured and assembled computers, maintained call log, counter sales, prepared invoices.
• Diagnosed/Repaired computer hardware, software, printer, fax, modem problems.

System Analyst, Information Technology

Diploma In Information Technology

Bachelor'S Degree, Accounting And Finance