Data Systems & It Analyst
Current• Identify, create, and facilitate process, design, changes by conducting business and systems process analysis and design at a complex level, focusing on quality improvement and data management.• Analyzing business needs, jointly lead through systems designing/integrations and testing, user and super user training and documenting functional / technical procedures for system / data control. Following prescribed change control procedures, making sure all changes are properly documented, approved, and communicated from initiation to design, to testing, to implementation.• Designing and developing in house Dispute Management Systems, Membership Management System, preparing timely reports to mgt., support ongoing campaigns, work with staff to implement strategies.• Administrating SQL server, performing DBA operations, providing technical expertise with programing, developing complex queries, performing ETL - import/export tasks between systems, and generating data reports, monitoring maintenance tasks, backup, and other scheduled tasks.• Preparing business requirement for LMS – preparing use cases, business rules, analyzing different platforms, working with vendors, study quotes/contracts, working with vendor support to implement LMS.• Working with Ricoh to implement Laserfiche, analyzed and prepared business needs, defined business rules, designed and developed different workflows, daily support.• Implementation/Administration of Canvas LMS system, setting up different roles/accounts and courses, playing day to day application admin role.• Managing O365/Exchange, creating email accounts, managing licenses, distribution groups, setting O365 rules, monitoring spam filters.• Administrating Windows servers, Active Directory, File servers – On premise/Azure platform.• Provide prompt, effective day to day support, identifying and resolving issues, root cause analysis, identify workarounds and process improvements.
