• Take ownership of issues experienced in the field via installers, integrators, and the distribution department.• Research, diagnose, and troubleshoot issues to identify solutions and walk clients through the process.• Additionally, troubleshoot/test new and existing products to provide extensive feedback to operations, sales team,and CEO on recurring issues.• Utilize experiences, notes, and knowledge of wiring/configuration to write technical references and proceduraldocuments for products.• Also, when needed, photographing new products for marketing purposes.

• Administered the badge station and assigned access to Prox cards.• Ran quarterly access reports for labs.• Worked with vendors for CCTV and Access Control design and configuration.• Troubleshoot global access control, CCTV servers and cameras in US, Israel, India, China, Malaysia, Japan,and South Korea.• Wrote global site procedures for lobbies and badge offices.

Providing a high level of customer service by performing emergency road service, towing, accident recovery, police impound towing and/or abandoned vehicle recovery using assigned truck and towing equipment in a professional, safe manner as trained. Perform timely and correct logging with dispatch, of paperwork, daily reports and/or other necessary documentation.

I worked as a Technical Coordinator for the Santa Clara Chorale's large seasonal productions. The job includes heavy lifting, lighting set-up, and organization.

The Global Security Response Operator (SRO) provides a single point of contact for employees at all sites and contract company travelers in all countries to report Security, EHS, IT, and Travel issues. The SRO mitigates or escalates the issues as required, including the facilitation of communication activities in Crisis and Disaster situations that pose real or potential impact on contract company operations.

• Access Control • CCTV• Printing company badges • Granting Access to Restricted Areas • PBX switchboard - Screened/directed a high volume of incoming calls • I-9 processing • Distributed uniforms • Badge administration • Front desk reception • Generated temporary badges for visitors • Notified employees of visitors arrival • Perform general filing, faxing, copying and mailing tasks • Investigate terminated badges for active employees • Traveled to other campuses to help with badge access • Access software used: C-cure, Lenel, Diamond II, SecurePerfect • Control Center • Uniform systems maintenance • Meet and greet arriving customers • Escorted visitors and employees to correct location • Conducted monthly audits on fire extinguishers to ensure compliancy.