Chris Onyancha Email and Phone Number

With a robust background in Workforce Management, MIS, Capacity Planning, and financial forecasting and analysis, I bring a unique blend of skills and experiences to drive operational excellence and strategic growth.I am passionate about using data-driven insights to solve complex challenges and deliver exceptional results. My leadership style fosters collaboration and innovation, empowering teams to achieve their full potential. I am committed to continuous improvement.As the the Workforce, Projects & Transitions Manager for a multinational call centre operating across five countries, I bring a wealth of experience and strategic vision to optimize workforce management, drive impactful projects, and streamline transitions. With a proven track record in leading complex initiatives and managing diverse teams, my expertise lies in enhancing operational efficiency and delivering tangible results.Previously, I excelled in various leadership roles, including MIS, Planning & RTA Manager, MIS Team Lead, and Real-Time Analyst. These positions have honed my skills in data analysis, strategic workforce capacity planning, and real-time decision-making, enabling me to effectively manage and improve workforce performance.In my current role, I leverage my knowledge in financial analysis and forecasting to support P&L simulation and location strategy, ensuring that our operations are both financially sound and strategically positioned for growth. My ability to analyze trends, forecast needs, and implement efficient processes has been instrumental in driving success and maintaining our competitive edge in a dynamic market.